Hospitality Concierge - Public Relations, Patient Experience Guest Services Department at Covenant Children's Hospital in Lubbock, TX
Multiple positions available:
Full-Time, Night shift
***Please note that this position is onsite and therefore requires the ability to commute to Covenant Children’s Hospital in Lubbock, TX.***
The Hospitality Concierge is the welcoming heartbeat of the campus — delivering true second‑mile service by creating an inclusive, patient‑centric experience that lives our promise: “Know me. Care for me. Ease my way.” As the very first point of contact, the Hospitality Concierge sets the tone with warmth, professionalism, and calm confidence, guiding patients, guests, and caregivers through every step of their visit. Armed with expert knowledge of hospital services, campus layout, and the surrounding community, they seamlessly provide wayfinding, access support, and real‑time problem solving, often going above and beyond with personal escorts, thoughtful follow‑through, and proactive “see something, say something” care. From triaging operational issues and collaborating with partners across the ministry, to supporting emergency readiness and ensuring policy compliance, the Hospitality Concierge keeps the Emergency Department & the main entrance lobbies flowing smoothly while upholding confidentiality, compassion, and excellence. Whether welcoming a first‑time visitor, supporting a stressed family, or assisting leadership and surveyors, the Hospitality Concierge is the trusted guide who turns every interaction into a positive, reassuring experience.
1 year of related hospitality sector experience, providing exceptional customer service and dealing extensively with the public
1 year of healthcare experience
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.
Every day, 119,000 compassionate caregivers serve patients and communities through Providence St. Joseph Health, a national, Catholic, not-for-profit health system, driven by a belief that health is a human right.
Rooted in the founding missions of the Sisters of Providence and the Sisters of St. Joseph of Orange, courageous women ahead of their time who brought health care and other social services to the American West when it was still a rugged, untamed frontier, we share a singular commitment to improve the health of all.
From our earliest days, we’ve met new challenges by pioneering new solutions. Today, with 51 hospitals, 829 clinics and a comprehensive range of services, we strive to meet the needs of communities across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington through a diverse family of Catholic, other faith-based and mission-driven secular organizations.
Now, as we face a new frontier—a changing health care landscape—we draw upon their pioneering and compassionate spirit to plan for the next century of health for a better world, especially for the poor and vulnerable.
If you need treatment, please visit www.providence.org to locate a health care provider.
