Job Description

The Position

Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel.

The Hospitality & Club Manager on Duty will support both our club and hotel operations. This dual role follows a Tuesday through Saturday schedule and blends hospitality desk, club leadership, and overnight operational support as needed.

Learn more about our beautiful club here: Midtown Athletic Club Chicago - Health Club and Gym Chicago

You will love this job if:

• You are committed to delivering exceptional member and guest experiences
• You thrive in a dynamic environment
• You enjoy cross-functional responsibilities
• You like being in front of members
• You’re a proactive, dependable team player
• Someone comfortable balancing guest service with operational leadership
• A professional who can confidently manage both front-facing and behind-the-scenes responsibilities

As Hospitality Associate (Tuesday & Wednesday) $21/hour:

• Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
• Manage check-ins, reservations, inquiries, and overall hospitality desk operations
• Provide high-level customer service and resolve guest concerns efficiently
• Coordinate with internal departments to ensure seamless member and hotel guest experiences

As Club Manager on Duty (MOD) (Thursday – Saturday) $25/hour:

• Act as the on-site leader overseeing daily club operations
• Conduct regular club walks to ensure cleanliness, safety, and service standards
• Support various departments as needed to maintain operational flow
• Communicate and enforce club policies professionally and consistently
• Handle escalated situations and assist with de-escalation of member or guest concerns

Night Auditor Coverage (As Needed) $25/hour:

• Provide overnight coverage for scheduled absences
• Oversee hotel operations during overnight hours while club operations are closed
• Manage late check-ins, guest inquiries, and hospitality desk responsibilities
• Ensure accuracy in nightly reporting and operational continuity

Experience Requirements

• Previous experience in hospitality, athletic club, or hotel operations preferred
• Strong interpersonal and communication skills
• Ability to multitask and adapt in a fast-paced environment
• Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
• Leadership mindset with strong problem-solving and conflict resolution skills
• Availability to work evenings, weekends, and occasional overnight shifts

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.