Job Description

HOSPITALITY & SAFETY SPECIALIST

SPRINGFIELD, MISSOURI

Do you have a passion for providing exceptional customer service and ensuring the safety and well-being of others? Are you looking for a challenging and rewarding career opportunity where you can make a real difference in people's lives? If so, we want you to join our team at Burrell Behavioral Health as a Hospitality Specialist!

As a Hospitality Specialist, you will play a vital role in maintaining a positive and welcoming environment for our clients, visitors, and staff. You will be responsible for providing top-notch customer service, ensuring the safety and security of everyone in our facility, and promoting a culture of diversity, inclusion, and respect.

Here are some of the key responsibilities of the Hospitality Specialist role:

• Greeting and assisting clients and visitors You will be the first point of contact for many of our clients and visitors, so a warm smile and friendly demeanor are essential. You'll provide assistance, directions, and information to help them navigate our facility and find what they need.
• Maintaining a safe and secure environment You'll continually assess and address any potential safety concerns, respond to emergencies, and enforce safety measures to protect everyone in our facility. This includes conducting threat assessments, implementing crisis prevention and management techniques, and organizing safety training programs for employees.
• Building positive relationships You'll build strong relationships with our staff and clients through open and interactive communication, empathy, and understanding. You'll promote a sense of community and belonging, and help to ensure that everyone feels valued, respected, and supported.
• Providing exceptional customer service You'll handle client issues and complaints promptly and professionally, and go above and beyond to ensure that every person who walks through our doors feels heard, understood, and satisfied with their experience.
• Being a role model As a Hospitality Specialist, you'll set the tone for our organization's culture by modeling positive verbal and non-verbal behaviors at all times. You'll encourage an environment that promotes hope, motivation, and resilience, and inspire others to do the same.

We're looking for someone who is passionate about helping others, has excellent communication and interpersonal skills, and can work independently with minimal supervision. If this sounds like you, and you're ready for a challenge that will reward you with personal fulfillment and professional growth, apply now to join our team at Burrell Behavioral Health!

What We Offer

In addition to the satisfaction of knowing that you're making a real difference in people's lives, we offer competitive compensation and benefits, opportunities for professional growth and development, and a supportive work environment that values collaboration, teamwork, and mutual respect.

So why wait? Apply today to become a part of our dedicated team and start your journey towards a fulfilling career in behavioral healthcare!

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.