Job Description

Hospitality & Activation Officer – Djerring Flemington Hub

Reference number: 11120

Closing date: 11:00pm, Tuesday 12 May 2026

• Full-time permanent position
• Salary commencing at $100,577.59 per annum, plus 12% superannuation, commensurate with skills and experience.
• Band 6.

The Opportunity

As the Hospitality & Activation Officer, you will play a key role in delivering exceptional customer experiences while driving increased awareness and use of the Hub. This is a dynamic, hands-on role where you’ll lead hospitality-focused bookings and events, build strong relationships with community and stakeholders, and support activation initiatives that connect people to the space.

You’ll work closely with internal teams and external partners to ensure the Hub is welcoming, inclusive and professionally presented, while contributing to its ongoing growth and success.

Key Responsibilities

• Lead the delivery of high-quality, consistent customer service, including developing and supporting customer service practices across the Hub
• Act as the primary contact for complex bookings and events, providing hands-on coordination, set-up and liaison with staff and contractors
• Build and maintain strong relationships with community members, hirers, service providers and stakeholders
• Identify and implement opportunities to increase activation, attendance and awareness of the Hub
• Collaborate with marketing and communications teams to promote the Hub and its services
• Develop promotional materials, hire prospectuses and communications to attract new and returning users
• Facilitate tours for prospective hirers and support business development opportunities
• Contribute to continuous improvement of systems, processes and customer experience
• Support day-to-day Hub operations, including occasional front desk coverage and attendance at events outside standard business hours
• Proactively identify opportunities for improvement across Hub operations, customer experience and utilisation, and implement initiatives under the guidance of the Coordinator
• Liaise with the café operator to support effective day-to-day coordination and ensure alignment with Hub bookings, operations and customer experience
• Monitor and report on Hub usage, attendance and booking trends, identifying gaps and opportunities to improve performance and activation

Skills & Experience

The ideal candidate will bring tertiary qualifications in a hospitality-related field along with demonstrated experience in hospitality, venue operations and/or event coordination. You will have extensive experience delivering high-quality customer service in diverse community settings, with a proven ability to foster a customer-first culture, including training and supporting staff. Your background will include experience working with marketing and communications initiatives, as well as collaborating with internal teams to promote services and drive engagement. You will possess strong interpersonal and communication skills, with the ability to build relationships, negotiate and engage effectively with a wide range of stakeholders. Experience supervising staff, volunteers or contractors, along with sound organisational, administrative and digital skills, will be essential. A food handling certificate is desirable.

Next Steps

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide Applications that do not meet these requirements may not be considered.

For further information, please view the and/or contact Mitch Wood, Coordinator Djerring Flemington Hub (03) 9243 1461 to seek further insights to the role.

TBC - Jordan Petrovski

TBC - Jordan Petrovski