Job Description

This position requires an onsite presence at the Banfield Pet Hospital headquarters in Vancouver, Washington.

and Qualifications:

The Hospital Transitions Coordinator will coordinate the centralized planning and execution of new hospital openings, relocations, consolidations, closures, and remodels by aligning field teams, Central Team Support (CTS), and MVH (Mars Veterinary Health) through standardized processes, accurate documentation, and proactive communication. Ensure the efficient and principled use of equipment and materials across assigned markets to prevent waste and support operational readiness. Prepare field and hospital leaders to plan and deliver orientation and onboarding by coordinating facilities, safety, and logistical requirements. Drive continuous improvement through feedback loops, data‑driven insights, and regular communication regarding progress and risks to appropriate stakeholders informed of progress and risks.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Coordinate hospital transitions: Lead and coordinate cross‑functional logistics for new hospital openings, relocations, consolidations, closures, and remodels by aligning field teams, CTS, MVH, vendors, and other stakeholders through standardized planning, scheduling, and communication.
• Manage facilities, equipment, and inventory readiness: Ensure accurate planning, ordering, installation, transferring, and tracking of equipment, furniture, supplies, and facilities work by partnering with vendors, Commercial, construction managers, and field leaders to support operational readiness and minimize waste.
• Oversee coordination across cross-functional groups to align staffing plans for hospitals throughout transition periods, addressing both front-end and back-end staffing needs.
• Oversee vendor and installation activities: Serve as the primary liaison between vendors, installation teams, and internal partners to confirm scope, timelines, quality, and resolution of open issues related to facilities, inventory, IT, and equipment.
• Ensure smooth execution of training and orientation activities by organizing logistics, preparing resources, and supporting leaders throughout the process.
• Administer facilities and safety onboarding processes: Coordinate facilities‑related onboarding tasks such as access control, workspace readiness, badging, signage, and safety requirements, and monitor completion of facility, safety, and compliance readiness for new and transitioning hospitals.
• Maintain accurate records and project documentation: Manage complete and up‑to‑date project documentation, ensuring clear records that support audits, reporting, and operational continuity.
• Drive continuous improvement and feedback loops: Actively gather feedback from field, hospital, and cross‑functional partners to identify process gaps, share best practices, and contribute to ongoing improvements in hospital transition and onboarding workflows.
• Provide responsive operational support and escalation: Deliver timely, service‑oriented support to field and hospital teams, proactively communicating risks, changes, and progress, and escalating issues when appropriate.
• Partner with construction managers to ensure timelines are accurate and communicated to all parties responsible.
• Comply with all policies and standards.
• Other job duties as assigned.

Special Working Conditions:

• Ability to work at a computer for long periods of time.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 25 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.
• The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience, Education and/or Training:

• High school diploma or equivalent is required.
• Associate’s degree in Business, Healthcare Administration or a related field is preferred.
• Three years of experience in administrative support, facilities coordination, or onboarding are required.
• Stakeholder communication and customer service experience are required.
• Strong time management is required.
• Event & onboarding coordination, records management and asset control administration experience is preferred.
• Data entry experience is preferred.
• Process improvement experience is preferred.
• Experience with hospital safety procedures is preferred.
• Experience in healthcare or veterinary is preferred.

Salary Range:

The pay range for this role is $31.00 - $42.63/hour. 

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

Benefits:

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: 

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
• Associate Life Insurance (company-paid) & Supplemental Life Insurance Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*). 

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #FT