Job Description

This Hospital Sales Specialist (HSS) reports to the Vice President of Sales and requires a “Hunter” mentality to find, develop and close new business. The HSS identifies opportunities for new business sales by prospecting for new customers within the assigned territory. The HSS consistently works to build a sales pipeline and advance the sales cycle for potential new customers. The HSS will onboard new customers and ensure a positive customer experience. This individual is the primary resource for driving new business within the assigned territory and closely collaborates with the Vice President of Sales to determine sales targets and execute the growth strategy for the territory.

ESSENTIAL FUNCTIONS:

This description is intended to be illustrative of the major duties performed by the employee assigned to this position.

• Primary responsibility is to prospect, hunt, develop and close new sales opportunities.
• Formulates a strategic plan to grow the territory revenue and execute the plan to deliver sales results.
• Repeatedly grows their sales funnel and opportunity values to meet and/or exceed monthly revenue goals.
• Travel and visit prospective new customers regularly to identify opportunities for new business.
• Timely and accurately input sales opportunities into CRM according to sales process training protocols, update when situation changes and before the last day of the month.
• Document conversations related to key influencers and buyers at facilities.
• Successfully onboard new customers including the workbook completion, to ensure a positive and seamless transition to Leiters Health.
• Ensure a positive customer onboarding process to ensure seamless transition to Leiters Health.
• Have a strong knowledge of GPO pricing and apply correct pricing to our GPO member accounts.
• Serve as a reference and leader in management of difficult, sensitive, and challenging customer situations.
• Makes autonomous decisions with minimal input from leadership to provide an excellent customer experience.
• Initiate and monitor commitment compliance related to product purchases to ensure consistent product supply for our customers and consistent revenue for our organization.
• Develop relationships with key contacts to facilitate sales expansion within the account.
• Consistently complete proactive outreach and follow-up with customers to ensure needs are being met, to educate customers, develop relationships, and explore potential pain points for improvement.
• Manage the customer complaint process and ensure timely resolution for optimal customer experience.
• Comprehend and implement SOPs, forms, and quality control activities.
• Compilation of data and preparation of subsequent reports, spreadsheets, word documents.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• N/A

EXPERIENCE AND NECESSARY COMPETENCIES:

• 3+ years sales experience preferably within the hospital or medical / pharmaceutical industry
• Bachelor’s degree in a relevant field and/or equivalent experience required.
• Strong organizational skills and the ability to manage time, prioritize tasks, and adhere to time frames in a dynamic environment.
• Detail oriented while working with short timelines.
• Enjoys contributing to a positive and fast-paced team environment.
• Independent worker, self-starter with ability to maintain an organized workstation.
• Accurate data entry in a high-volume environment; able to enter data and perform pricing calculations.
• Positive attitude and resiliency to change in a rapidly growing business.
• Understanding of 503B regulatory requirements, cGMP standards, and USP guidelines is a plus!
• Proficient written, verbal and oral English communication skills are required.
• Proficiency with Microsoft 365 tools including Outlook, Microsoft Dynamics, and Excel.
• Ability to learn new computer systems as needed.

Competencies:

• Drive for Results
• Customer Focused
• Interpersonal Savvy
• Strategic Agility
• Organizing

Physical Requirements:

• Ability to stand or sit for extended periods of time.
• Ability to lift, push and pull up to 25 pounds periodically.
• Up to 50% travel required within territory on a regular basis.