Job Description

Multi Site Hospital Operations Manager
Burns Veterinary Group – Detroit Metro area, Michigan

Are you a strong team leader with an entrepreneurial mindset who enjoys building teams and driving operational success? Burns Veterinary Group is seeking a motivated Multi Site Hospital Operations Manager to support and lead operations across three veterinary hospitals in beautiful Michigan.

This role is ideal for a results driven leader who thrives in a fast paced environment and enjoys working collaboratively with medical leadership to build strong teams, deliver exceptional client service, and ensure high quality patient care.

Veterinary industry experience is a plus, we also welcome candidates with leadership backgrounds in human healthcare, retail, hospitality, or other service based industries. This position is best suited for a leader who takes ownership of operational performance, is comfortable making decisions, and enjoys developing strong teams that drive hospital success.

As the Hospital Operations Manager, you will:

• Oversee daily operations across multiple hospital locations, ensuring efficient workflows, strong client service, and high‑quality patient care
• Manage financial performance including P&L, labor management, cost control, accounts receivable, and supply/inventory costs
• Partner with regional leadership to review metrics, identify trends, and forecast operational needs
• Oversee scheduling and payroll processes, balancing labor, workflow demands, and operational efficiency
• Lead operational improvements by enhancing workflows, implementing new systems/technologies, and driving change initiatives
• Build and maintain a positive, collaborative hospital culture centered on teamwork, accountability, and strong communication
• Manage credential tracking for DVM staff and ensure compliance with required license
• Provide coaching, feedback, and performance support to team members

Ideal Candidate Profile:
The ideal candidate is a strong operational leader who:

• Enjoys building teams and improving processes
• Finds satisfaction in helping hospitals succeed
• Can balance financial performance with team development
• Maintains a focus on patient care and client experience

Successful candidates will bring:

• A combination of leadership and business acumen
• The ability to work collaboratively with veterinarians and hospital teams
• A proactive, solutions‑oriented approach to challenges
• Comfort managing multiple priorities across several locations
• A commitment to maintaining a positive and supportive team culture

This role is well suited for someone who is:

• Highly organized
• A clear and confident communicator
• Comfortable making decisions that support both the hospital team and the success of the business

Qualifications

• 5+ years of leadership or management experience, preferably in healthcare, veterinary medicine, retail, hospitality, or another service‑based industry
• Demonstrated experience managing financial performance, including budgeting, P&L oversight, labor management, or operational cost control
• Experience overseeing multi‑site operations or managing multiple teams or locations strongly preferred
• Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a related field preferred

Benefits

• Competitive Salary, based on experience

• 401(k) with match
• Health, Dental, & Vision insurance
• Paid time off
• Employee pet care discount