Job Summary:

The Hospital Operations Manager is responsible for organizing and overseeing the health services and daily activities at Hospital Name. The role involves managing staff and budgets, communicating between departments, and ensuring adequate outpatient care. The successful candidate will play a key role in improving operational efficiency, enhancing patient experiences, and ensuring compliance with regulatory standards.

Key Responsibilities:

1.Hospital Supplies Management

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  Monitor daily supplies and utilities.

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  Implement cost control measures and minimize wastage.

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  Ensure optimal inventory levels and timely procurement.

2.Staffing & Human Resource Management

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  Monitor daily attendance of staff and ensure adequate staffing levels across all departments.

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  Evaluate department profitability and optimize staff deployment.

3.Billing and Financial Management

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  Oversee outpatient and inpatient billing processes.

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  Improve OP-IP conversion rate and maintain an accurate OP rate register.

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  Collaborate with doctors and insurance companies for timely approvals.

4.Patient Experience & Customer Service

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  Address patient concerns and ensure a seamless experience from onboarding to discharge.

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  Minimize patient complaints and maintain a patient feedback register.

5.Medical Information Systems (MED 360)

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  Ensure efficient use of the MED 360 system with minimal downtime.

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  Provide regular training and resolve any technical issues promptly.

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  Maintain 100% utilization and compliance with backup protocols.

6.Reporting & Data Analysis

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  Prepare daily MIS reports and analyze clinical and non-clinical data.

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  Use data insights to drive operational improvements.

7.Security Management

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  Implement and monitor security controls and ensure compliance.

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  Manage security personnel and address security incidents or breaches.

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  Oversee surveillance and access management within the facility.

8.Medical Records Management

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  Ensure accuracy and accessibility of patient records.

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  Minimize wastage related to registration materials and streamline record-keeping processes.

9.Pharmacy Management

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  Monitor pharmaceutical supplies, implement FEFO (First Expiry First Out) system, and reduce wastage.

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  Maintain appropriate stock levels and control pilferage.

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  Drive pharmacy profitability.

10.Professional Fees Oversight

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  Monitor and control professional fees and CMO (Chief Medical Officer) costs.

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  Maintain an updated CMO referral register and drive profitability in the Radiology Department.

11.Mortuary Operations

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  Maintain hygiene standards and ensure compliance with government regulations.

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  Manage mortuary staffing and minimize operational wastage.

12.Queue Management System (QMS) & Lobby Management

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  Ensure efficient running of QMS with zero downtime.

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  Train staff on QMS usage and maintain system backup.

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  Oversee patient flow and manage queries in the facility lobby.

13.Policy & Compliance Management

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  Implement and ensure adherence to hospital policies and government regulations.

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  Oversee licensing and compliance requirements for the hospital.

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  Develop and implement quality assurance programs.

14.Insurance & Legal Matters

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  Handle insurance claims, compensation, and follow-up on pending legal matters.

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  Support external legal agencies as needed and maintain a register of legal cases.

Requirements

Key Qualifications:

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  Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
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  Minimum of 5 years of experience in healthcare administration at a reputable hospital.
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  Strong knowledge of healthcare regulations and compliance standards.
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  Proficiency in healthcare management systems and IT applications.
  Personal Characteristics & Skills:
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  Exceptional organizational and time-management abilities.
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  Ability to lead and influence staff at all levels of the organization.
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  Skilled in conflict resolution and service recovery strategies.
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  Strong analytical and data interpretation skills.
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  Excellent communication and problem-solving attitude.