Job Description

We are seeking a highly experienced Team Oriented, Client Centric, and passionate leader to join our team as Hospital Manager in a busy and beautiful West Hollywood, CA practice.
The role demands a leader with the interpersonal and organizational skills to deliver excellent patient care and customer service to both our clients and referring veterinarians. The ideal candidate will lead with empathy and possess great people skills.

The successful candidate will also have experience in Human Resource, personnel management, and Business development. Your strong financial and operational acumen will be put to good use!

The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes developing associates, overseeing the business operations and maintenance of the facility, ensuring the business growth and profitability of the practice, supporting the hospital’s mission of delivering high quality patient care and exceptional client service.

Must possess the following characteristics and skills:

• Positive Role Model- Do you lead by example? Must be invested in building a culture which fosters teamwork to Develop and build relationships across the hospital (all teams/associates).
• Time Management – Well organized and able to take on tasks and meet deadlines. Speaks and leads with passion, kindness, and listens to all with a desire develop others and help them succeed. Must communicate clearly and fairly with all team members and clients alike. Reliable not just in attendance, but both dependable and available to the team in times of need and times of celebrating the wins.
• Commitment to Grow others- Understands the value of developing and growing others while providing growth opportunities. Comfortable with sharing responsibilities, open to trying new ideas, and encourages others to contribute and collaborate
• Maintains a Personal Development Plan- works in conjunction with their supervisor to stay on task, seek opportunities to grow within the organization, and open to feedback
• Address Customer Service needs- At the ready to help troubleshoot and solve customer service complaints/questions/feedback. Builds a positive client service team to be able to address customer needs and exceed client expectation through outstanding service.
• Create Schedules and maintain consistent Coverage- be prepared and able to handle when staff calls out- cover the bases/be proactive in reaching out and find coverage, pitches in to assist when departments need help.
• Manage time sheets and Payroll – Operationally looks at the needs of the hospital and ensures proper coverage to meet operational goals
• HR & Interpersonal skills– Experience with Hiring, Interviewing, Terminations, Disciplinary needs, and documentation. Must be able to approach conflict with empathy, leadership, fairness, and listens to understand.
• Coaching and mentoring – elevate and grow others on the team to help them reach their professional goals. Seeks to bring solutions: not just presenting problems. Must actively seek out input /create buy in/ share ideas from your teams.
• Celebrate and Recognize achievement- regularly checks in with associates to let them know where they are doing well and are appreciated

Basic Skills and Qualifications

• Minimum of 2 to 3 years of veterinary supervisory experience, supervisory role (direct reports), and financial budget management experience
• Knowledge of sales and marketing techniques
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• Demonstrated ability to make effective business decisions, delegate responsibilities to develop future leaders, and achieve targeted financial goals with support from hospital team
• Professional disposition and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for people and willingness to work with clients and their pets in a sometimes stressful environment.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.

• Experience and good track record in an animal hospital within a Supervisory/Leadership role is a plus.

Job Responsibilities required, but not limited to:

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Location On site

8807 Melrose Ave, Los Angeles, CA 90069

Hours: FT / 40 hours per week

Additional Information:

Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $75,000 - $90,000. Our salary ranges are determined by role, level, and location. Please note that the compensation details listed in US role postings reflect the base salary only.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.