Job Description

Job Title: Hospital Greeter – Parking Services

Department: Valet Parking Division

Reports To: Account Manager

Location: Englewood, CO

Schedule: Full-Time or Part-Time

Status: Non-Exempt

Base Pay: $18.00 per hour

PMC reasonably expects to pay a base wage of $18.00 per hour for this position upon hire. The rate will meet or exceed the applicable state or local minimum wage for the assigned work location.

Position Summary

The Hospital Greeter creates a welcoming and supportive first impression for patients, visitors, guests, and staff. This position provides directions, answers questions, coordinates with the valet team, and helps maintain a safe, organized, and professional entrance area.

The ideal candidate is friendly, dependable, attentive, and comfortable assisting people in a busy healthcare environment.

Primary Objective

Provide a warm, helpful, and professional experience while supporting safe and efficient activity throughout the hospital entrance, valet lane, and surrounding areas.

Essential Duties and Responsibilities

• Welcome patients, visitors, guests, and staff in a friendly and professional manner.
• Provide clear directions and general information about hospital departments, entrances, and services.
• Coordinate vehicle and key activity with the valet team.
• Notify valet employees when vehicles are ready to be parked or retrieved.
• Help organize vehicle and pedestrian traffic within the service lane.
• Park or retrieve vehicles when assigned and qualified to do so.
• Retrieve wheelchairs and provide nonclinical assistance within the employee’s training and assigned responsibilities.
• Do not perform patient transfers, medical assistance, or other clinical duties unless specifically trained and authorized.
• Respond promptly and professionally to guest questions and concerns.
• Report accidents, hazards, suspicious activity, loitering, and security concerns to management or hospital security.
• Avoid physical confrontation and never place yourself or others in an unsafe situation.
• Keep entrance areas, valet lanes, workstations, and surrounding parking areas clean and organized.
• Report debris, spills, damaged equipment, lighting problems, and other maintenance concerns.
• Communicate professionally with patients, visitors, hospital personnel, supervisors, and team members.
• Follow company, hospital, safety, infection-control, confidentiality, uniform, attendance, and timekeeping requirements.
• Attend required meetings and complete assigned training by established deadlines.
• Perform other job-related duties consistent with the position’s responsibilities and operational needs.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality, healthcare, administrative, valet, or customer-service experience preferred but not required.
• Friendly and service-focused approach when assisting patients and visitors.
• Strong verbal communication and active-listening skills.
• Ability to remain calm, patient, and professional in a busy environment.
• Dependable attendance and punctuality.
• Ability to work effectively with hospital personnel, guests, supervisors, and team members.
• Availability to work assigned days, evenings, weekends, and holidays.

PMC will consider relevant combinations of education, training, and experience.

Driving Requirements

If parking or retrieving vehicles is an essential function of the assigned position:

• A valid driver’s license is required.
• The employee must maintain a driving record that meets PMC’s standards.
• No more than three moving violations during the preceding three-year period are permitted.
• Employment may be contingent upon completion of an applicable motor-vehicle-record review.
• The employee must be able to operate manual-transmission vehicles when required by the assigned location.

Applicants must have a reliable means of reporting to the assigned work location.

Background Screening

Employment may be contingent upon successful completion of job-related background screening. PMC conducts and evaluates background checks in accordance with the Colorado Chance to Compete Act, the federal Fair Credit Reporting Act, and other applicable laws.

PMC does not automatically disqualify applicants because of criminal history. Any criminal-history information will be evaluated based on applicable legal requirements and the relationship between the information and the position.

Physical Requirements and Work Environment

The essential functions of this position may require:

• Standing and walking for extended periods.
• Moving throughout hospital entrances, driveways, sidewalks, and parking areas.
• Bending, reaching, and regularly entering or exiting vehicles when valet duties are assigned.
• Lifting, carrying, pushing, or pulling items weighing up to 50 pounds.
• Pushing unoccupied wheelchairs and providing other nonclinical assistance within assigned responsibilities.
• Working indoors and outdoors in heat, cold, rain, snow, wind, and other weather conditions.
• Working near moving vehicles, pedestrians, traffic, noise, and vehicle exhaust.
• Remaining alert to patients, visitors, vehicles, and changing environmental conditions.

PMC provides reasonable accommodations to qualified applicants and employees with disabilities, pregnancy-related conditions, and sincerely held religious beliefs and practices, as required by law. Applicants requiring an accommodation during the application or hiring process may contact [HR email address or telephone number].

Technology and Cell Phone Use

This position may require the use of a mobile phone for work-related communication or access to company applications. Reimbursement for required business use of a personal device will be provided in accordance with company policy and applicable law. Company-issued equipment may be provided when applicable.

Compensation and Benefits

Benefits vary based on employment status, scheduled hours, plan eligibility, and the terms of the applicable benefit plans. Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) plan
• Supplemental life and critical-illness insurance
• Paid time off
• Paid training
• Leadership-development opportunities
• Tuition assistance through Bellevue University of up to $5,250 annually
• Nationwide employee discounts through Perks at Work

Colorado employees receive paid sick leave and may be eligible for Colorado Family and Medical Leave Insurance benefits and other protected leave in accordance with applicable law.

Hours, Breaks, and Overtime

This is a non-exempt position. Employees must accurately record all time worked and may not perform work before clocking in, after clocking out, or during an unpaid meal period.

Overtime will be paid in accordance with applicable Colorado and federal law, including when an employee works more than 40 hours in a workweek, more than 12 hours in a workday, or more than 12 consecutive hours, as applicable.

Employees will receive meal and rest periods in accordance with Colorado law. Employees should promptly report any missed, late, shortened, or interrupted break or any concern regarding timekeeping or compensation.

Pay Transparency and Equal Pay

PMC complies with the Colorado Equal Pay for Equal Work Act and other applicable compensation and pay-transparency requirements. Employees and applicants may discuss, disclose, or inquire about compensation as permitted by law. PMC prohibits discrimination or retaliation against individuals for exercising legally protected rights related to compensation.

PMC does not request or rely on an applicant’s wage history to determine compensation.

At-Will Employment

Employment with PMC is at will. This means either PMC or the employee may end the employment relationship at any time, with or without cause or advance notice, subject to applicable law.

A 120-day introductory period applies. Completion of the introductory period does not alter the at-will relationship or guarantee employment for any specific period.

Equal Employment Opportunity

Parking Management Company is an equal opportunity employer. Employment decisions are made without unlawful discrimination or harassment based on disability, race, creed, color, sex, sexual orientation, gender identity, gender expression, marital status, familial status, religion, age, national origin, ancestry, pregnancy, childbirth or related conditions, military or veteran status, genetic information, or any other status protected by applicable law.

PMC prohibits retaliation against applicants or employees for exercising legally protected rights.