Job Description

Reports to: Revenue Cycle Director

FLSA Classification: Full-time, Non-exempt, Hourly $15.75-$17.93

Essential Duties and Responsibilities

• Warmly greet and acknowledge all patients, visitors, and guests entering the hospital.
• Provide courteous, professional, and compassionate customer service.
• Assist patients and visitors in navigating the hospital and direct them to the appropriate department, clinic, registration area, or service.
• Answer basic questions and provide general information about hospital locations and services within the scope of the position.
• Maintain a clean, organized, and welcoming appearance in the main entryway, lobby, and designated waiting areas.
• Clean and disinfect designated high-touch surfaces at least every two hours and more frequently as needed, following hospital infection-prevention and cleaning procedures.
• Monitor entry and waiting areas throughout the shift and address minor housekeeping needs as appropriate.
• Turn on and monitor the lobby fireplace during designated winter months, following hospital safety procedures and established guidelines.
• Maintain a welcoming atmosphere for patients and visitors while being attentive to individuals who may need additional assistance.
• Escalate patient, visitor, facility, safety, security, or other concerns to the appropriate supervisor promptly.
• Notify the supervisor of spills, hazards, maintenance concerns, damaged equipment, or other conditions that may create a safety risk.
• Maintain confidentiality and protect patient privacy in accordance with hospital policies and applicable requirements.
• Follow all hospital policies and procedures, including infection prevention, safety, emergency response, and customer-service standards.
• Perform other duties as assigned by the supervisor or department leadership.

Education and Experience

• High School Diploma or equivalent

Skills and Expectations

• Kind and professional demeanor.
• Professional and well-groomed appearance.
• Communicate positively and effectively, both written and verbally, with patients, family, and staff.
• Demonstrate effective organizational skills in an evolving environment.
• Work with honesty, compassion and integrity at all times.
• Demonstrate effective emotional intelligence.
• Adherence to ALL PMC confidentiality procedures and policies.
• Demonstrate a commitment to building and sustaining a diverse, inclusive, and equitable working environment.
• Self-directed and the ability to work independently.
• Exudes professionalism in presentation.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee:

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move and traverse about the facility 50% of the time.
• Must be able to communicate and exchange information in a way others will understand.
• Must be able to recognize details such as color and depth within a few feet of the observer.
• Constantly positions self to complete essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pioneers Medical Center is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. As an equal opportunity employer, Pioneers Medical Center will not limit or segregate employees in any way which would tend to deprive them of employment opportunities/promotions, or affect the status of their employment because of race, color, religion, sex, national origin, age, disability, or veteran status.