International SOS

Hospital Concierge (Patient Care Navigator

International SOS  •  Pasig City, PH (Onsite)  •  10 days ago
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Job Description

Job Title

Hospital Concierge (Patient Care Navigator)

Purpose of the job:

The Health Ambassador ensures smooth, high-quality medical support for patients by coordinating care, assisting with hospital processes, and acting as a liaison between patients, medical facilities, and International SOS.

Job Responsibilities

Key Responsibilities:

  • Support patient care (appointments, admissions, discharge, and follow-ups)
  • Assist with hospital navigation, registrations, and medical translation
  • Coordinate cases and updates with Assistance Centers
  • Advocate for patient safety, comfort, and well-being
  • Ensure confidentiality and compliance with SOPs
  • Handle reports, documentation, and daily briefings
  • Be available on-call (24/7)

Requirements:

  • Bachelor’s degree; 3+ years in customer service, translation, or medical support
  • Strong communication and problem-solving skills
  • Fluent in English and Tagalog
  • Familiar with local medical facilities
  • Willing to work in a fast-paced, on-call environment
International SOS

About International SOS

The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.

Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.

To protect your workforce, we are at your fingertips: www.internationalsos.com

For news and events updates follow us on Twitter - https://twitter.com/IntlSOS

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Singapore, SG
Year Founded
1985
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