Job Description

Facility: OrthoIndy Center Grove Outpatient Therapy, Center Grove, IN
Department: OIH Admissions
Shift Details: M-F 11:00am - 5:00pm

Great people are the backbone to great care and patient satisfaction. In return, we’ll have your back—offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.

GENERAL STATEMENT OF DUTIES:

The Hospital Admissions Clerk II functions in a fast-paced role that requires attention to detail and
ability to multi-task, including a focus on both the quantity and quality of work. This position performs
check-in, check-out, scheduling, operates in multiple systems, answers phones, collects co-pays, and
coordinates benefits with insurance.

Essential Duties:

1. Pre-registers and registers all physical and occupational therapy patients in Meditech and
   TheraOffice by utilizing our clinic and ordering systems to input patient demographics as well as therapy orders.
   
2. Schedules and re-schedules all therapy appointments in TheraOffice as needed.
   
3. Obtains, submits, and tracks authorizations for various insurances by faxing authorization requests, following up by phone, or using online tools.
   
4. Answers all incoming calls and returns voicemails in a timely manner.
   
5. Obtains all insurance benefit information in a timely manner for follow-up appointments as well as initial therapy evaluations by calling insurance companies, faxing benefit information sheets, or utilizing online tools.
   
6. Collects and applies all patient payments and co-payments.
   
7. Completes monthly registrations in Meditech for all patients to ensure account and scheduling
   accuracy as well as billing accuracy.
   
8. Completes patient discharges on a weekly basis by researching therapy progress notes and discharge summaries to accurately update the discharged accounts.
   
9. Prints and faxes progress notes for all workers comp and outside doctor referrals on a daily basis.
   

Technology Used:

ADP, Allscripts, OrthoTalent, Incident reporting, Meditech, Microsoft Office, Athena, TheraOffice,
Insurance systems

Requirements:

1. High school diploma/GED required
2. 1-2 years of patient registration experience required; 2-4 years preferred
3. Exceptional verbal and written communication skills and high level of accuracy and attention to detail a must

OrthoIndy is an Equal Opportunity Employer