Job Description

Overview

The Hospice Operations Specialist (RN) is a dynamic, enterprise-level leader who provides operational, regulatory, and administrative support across multiple hospice programs. This role serves as a flexible resource to stabilize operations, ensure compliance, support growth initiatives, and guide teams through transitions such as leadership changes, system implementations, or special projects.

Working under the general direction of senior leadership, the Hospice Operations Specialist (RN) plays a critical role in maintaining regulatory compliance with hospice and Medicare/Medicaid requirements while strengthening operational performance and continuity of care across assigned programs.

Position Details

This position requires 80% travel throughout our Southwest and Pacific Regions, including California, Arizona and New Mexico. You will support the following Care Hospice locations:

• Hospice of the West: Casa Grande, Mesa, Phoenix, Prescott Valley, and Tucson, Arizona
• Hospice of New Mexico: Albquerque and Las Cruces, New Mexico
• Continuum Hospice: Capitola, Concord, and Petaluma,California

Candidates must reside within Arizona or New Mexico and be able to travel throughout the assigned territory.

Who we are:

At Care Hospice, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Care Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future
• Hands-on Clinical Onboarding Program to ensure you have a smooth transition into our team

Responsibilities

• Step in as a trusted operational leader to stabilize, strengthen, and support hospice programs during periods of growth or transition
• Partner with Program Directors and leadership teams to enhance daily operations, workflows, and overall program performance
• Champion regulatory compliance and quality standards to ensure exceptional, patient-centered end-of-life care
• Guide and support leaders and staff through onboarding, education, and change initiatives, including new systems and processes
• Serve as a subject matter expert to ensure consistency, accuracy, and excellence across policies, procedures, and practices
• Contribute to quality improvement and QAPI initiatives that drive meaningful outcomes for patients and families
• Provide strategic insight to senior leadership on staffing, resources, and opportunities to strengthen programs and services
• Collaborate across teams and communities to support program development, referral relationships, and the hospice mission

Qualifications

• Bachelor's degree in nursing, health care, or business administration preferred.
• Hold current unencumbered license as a Registered Nurse.
• Minimum of two (2) years of experience in health care management.
• Five (5) years of hospice experience required with intimate knowledge of Medicare/Medicaid and Department of Aging and Disability Services regulations.
• Operations and/or Sales Leadership experience required
• Demonstrated ability to develop and maintain relationships in the communities served as well as within a company.
• Skilled at establishing/maintaining working relationships with key staff, marketing contacts, and clinical staff to ensure the thorough understanding of Hospice Mission and services.
• Experience in analyzing processes, improvement planning, supporting change, and effectively managing priorities in a fast-paced environment.
• Must be a licensed driver with an automobile that is an accordance with state and organizational requirements and is in good working order.
• Must be willing to travel and spend at least 80% of time in assigned locations.
• Must reside in Arizona or New Mexico

$145,000 - $160,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.