Job Description

LPN Scheduling Coordinator | Queen City Hospice

Location: Cincinnati, OH

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.

Join the Queen City Hospice Team

The founders of Queen City Hospice took the lessons learned from many years of experience in corporate America and created something different: a patient-centered hospice focused on maximizing resources at the bedside while keeping operations local.

Our passion is providing patients and their families with exceptional hospice care that is rooted in the communities we serve.

We are equally passionate about supporting our employees with the tools, resources, and environment they need to do their jobs effectively. We don't believe in overwhelming our team with unmanageable caseloads or quotas. Instead, we prioritize what matters most: our patients and the people who care for them.

What We Offer

• Great culture and supportive team atmosphere
• Comprehensive benefits, including medical, dental, vision, life/AD&D, and disability
• 401(k) retirement plan with a generous company match
• Generous paid time off accruals
• Paid holidays
• Tuition reimbursement
• Employee Referral Program
• Merit increases
• Employee discount programs

What You'll Do

As an LPN Scheduling Coordinator, you'll play an important role in supporting our patients, providers, and clinical team by helping ensure schedules are organized and patients receive timely, responsive service.

Responsibilities include:

• Confirm patient appointments and complete reminder calls according to established guidelines
• Manage patient and care provider schedules efficiently
• Track and report daily scheduling metrics and communicate scheduling trends to management
• Answer incoming calls and provide exceptional customer service to patients, families, providers, and visitors
• Maintain accurate patient records within billing and scheduling systems and in hard-copy formats as needed
• Complete patient schedules, forms, and correspondence
• Initiate and obtain insurance benefit and authorization verification
• Provide additional billing and customer service support as needed

What We're Looking For

• High school diploma required
• Current LPN license in the state of Ohio
• Experience working in a high-volume medical office environment required
• Two years of experience in a medical setting preferred
• Experience scheduling patients and coordinating patient testing preparation in a physician office preferred
• Proficiency with Microsoft Office
• Ability to work collaboratively and professionally in a team-oriented environment
• Bilingual Spanish skills are a plus
• Valid driver's license and proof of insurance required

Make a Difference With Us

If you're an organized, compassionate healthcare professional who enjoys supporting patients and collaborating with a dedicated team, we'd love to hear from you. Join Queen City Hospice and help us provide exceptional care to patients and families throughout the Cincinnati community.