Job Description

The Clinical Manager is a registered professional nurse who oversees the overall administration of clinical services and ensures high-quality patient care in the home. Directs and coordinates clinical services and is responsible for continuity, quality, and safety of services delivered in compliance with state and federal regulations. (Conditions of Participation). Monitors for appropriate staffing and productivity. Coordinates care with the Interdisciplinary Group/Team, patient, family, and referring agency. Oversees QAPI continuous improvements and directs clinical staff concerning the Hospice policies and procedures. The Clinical Manager reports to the Hospice Administrator.

Role Expectations:

• Oversees daily clinical hospice operations to ensure quality patient care and regulatory compliance.
• Provides leadership, coaching, and performance management for clinical staff.
• Manages staffing, resource allocation, and continuity of patient care services.
• Serves as a key clinical resource for staff, patients, families, physicians, and community partners.
• Ensures compliance with hospice regulations, accreditation standards, and company policies.
• Leads quality improvement (QAPI) initiatives and monitors clinical outcomes.
• Participates in hiring, onboarding, training, and professional development of clinical team members.
• Collaborates with the interdisciplinary team to support patient-centered care and service excellence.
• Promotes patient, family, and employee satisfaction through effective communication and leadership.
• Supports operational goals, fiscal responsibility, and continuous improvement efforts.

Requirements

Education & Experience

• Graduate of an accredited Diploma, Associate, or Bachelor’s Degree Nursing program; Bachelor of Science in Nursing (BSN) preferred.
• Current, unrestricted Registered Nurse (RN) license in the state of practice or eligibility through the Nurse Licensure Compact (NLC).
• Valid driver's license with reliable transportation.
• Minimum of three (3) years of hospice leadership, supervisory, or management experience overseeing day-to-day operations within hospice, home health, or a related healthcare setting.
• At least one (1) year of hospice or home health experience as an RN within the past 36 months (two years required for ACHC accreditation); hospice leadership experience preferred.
• Demonstrated ability to lead, supervise, and develop clinical and administrative staff in a multi-site healthcare environment.
• Strong written, verbal, and interpersonal communication skills.
• Proven clinical assessment, critical thinking, decision-making, and problem-solving abilities.
• Current CPR certification, if required to perform patient visits.
• Ability to read, write, and communicate effectively in English.
• Demonstrated adaptability and effectiveness in a changing healthcare environment.

Physical & Functional Requirements

• Ability to sit, stand, walk, bend, stoop, kneel, squat, reach, and perform other physical movements required to fulfill job responsibilities.
• Ability to communicate effectively with patients, families, physicians, staff, and other stakeholders.
• Ability to hear, comprehend, and accurately exchange information in various environments.
• Strong analytical, reasoning, and independent decision-making skills.
• Ability to motivate, coach, and develop team members while fostering a positive work environment.
• Ability to evaluate performance, identify opportunities for improvement, and implement corrective actions when needed.
• Ability to use computers and electronic medical record systems effectively.
• Ability to perform basic mathematical calculations and accurately review, document, and enter data.
• Ability to assess resource needs and allocate staffing appropriately to support quality patient care.
• Ability to travel to office, branch, and support center locations as needed for training, education, and operational support.

This description is a general statement of essential functions that must be performed regularly and continuously. It does not exclude other duties as assigned.