Job Description

Step into a meaningful role within our Hospice Care Team as a Hospice Aide dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Location

Hospice of Cincinnati - 2139 Auburn Ave, Cincinnati, OH 45219

Work Schedule

• Full Time (36 hours Weekly)

• Night Shift 730pm-7:00am

Incentives & Benefits

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth’s benefits: https://careers.trihealth.com/what-we-offer/benefits

To explore more about Hospice and the care we provide click the link below

https://hospiceofcincinnati.org/

The Hospice Aide II position is an advanced position that provides direct patient care to Hospice of Cincinnati patients under the direction of a nurse. This position provides assistance and/or performs basic activities of daily living including bathing, feeding, assistance with ambulation, etc. and the hospice aide will serve as provider of companionship and emotional support, even during times of crisis. This position is responsible for knowing safety policies and following approved procedures. In addition to the hospice aide responsibilities listed above, the Hospice Aide II role will also include one of the following responsibilities: A. Unit Coordinator for assigned unit and shift. May perform the duties as listed for both Hospice Aide and Unit Coordinator roles during each shift as directed. B. Cross-trained to function and work in more than one setting or level of hospice care settings, including inpatient hospice units, home care/long term care/assisted living, and continuous care. C. Precepting and mentorship support: assist with precepting, orienting, and mentoring new hospice aides.

Job Requirements:

High School Diploma or GED 2 years high school education in general studies (Required)
2 - 5 years of Previous Healthcare Experience (Required)
Age 17 with work permit
Reading and math ability appropriate to the position. Multi-line phone skills, familiar with patient call systems and pagers.
Basic Life Support (BLS) within 30 Days Required

Job Responsibilities:

Communicates effectively with others. Shows respect to patients, families, and team members, inside and outside the facility, and directs and facilitates unit flow Reports patient related information in a timely manner, and reports problems in completing assignment/tasks in a timely manner. Documents observations and tasks performed. Works in collaboration with all members of the health care team. Utilizes chain of command appropriately. Answers phone and patient calls. Prioritizes work and responds appropriately to emergency situations. Uses emergency systems, policies, and procedures. Performs computer down time procedures according to unit/TriHealth guidelines.
Maintains a safe environment. Follows patient fall prevention guidelines, reports safety hazards to appropriate personnel. Completes safety event report as necessary. Complies with Infection Control policies. Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards. Places emergency calls timely as directed. Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.).
Documents accurately in the medical record as per unit/Hospice of Cincinnati guidelines. Maintains the medical record when performing unit coordinator responsibilities. Performs computer downtime procedures according to guidelines. Maintains proficient knowledge of computer applications specific to their unit/job. Provides other clerical support to unit as needed and directed by charge nurse, lead nurse, or manager.
Performs and documents basic patient care tasks under the direct supervision of a nurse. Maintains competency of tasks in which the hospice aide is trained. Completes assigned tasks within required timeframe. Seeks clarification from the nurse when in doubt about how to proceed. Maintains proficient knowledge of computer applications specific to unit/job/ (i.e. maintaining census, accurate scanning of documents, accurate transcription of physician orders). Is knowledgeable of the function/operation of equipment specific to the role on the unit.
Performs supply, equipment, and environmental-related activities as required. Recognizes and reports problems with supply/equipment availability in a timely manner. Reports and follows through per unit standard concerning equipment that is broken or malfunctioning. Assures equipment/supplies are readily available for use by next person. Is knowledgeable of the function, operation, and maintenance of equipment specific to their role on the unit. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes.
May serve as Unit Coordinator for assigned unit and shift as directed. Responsibilities include clerical duties, including accurate data entry into the electronic medical record. Communicates information through various telecommunication devices with respect and compassion to patients and families. May coordinate patient flow. May provide hospice aide services across multiple settings or levels of care, which may include Inpatient Hospice units, home care/long term care/assisted living, and continuous care. Adapts personal care delivery to align with the environment and setting, patient acuity, and level of care requirements while maintaining hospice specific standards of dignity, comfort, and safety. Demonstrates proficiency in setting-specific workflows, documentation standards, and safety protocols unique to each setting. Maintains flexibility in scheduling and assignments to meet patient and organizational needs. May assist with precepting and mentoring new hospice aide residents or hospice aide I under the direction of a nurse and/or Hospice Aide III. Provides role modeling of hospice aide standards, patient dignity, and organizational policies during orientation and onboarding experiences. Supports new hospice aides by reinforcing proper performance of personal care tasks, safety practices, and hospice philosophy. Offers real-time guidance and constructive feedback related to workflow, professional conduct, and documentation expectations. Communicates observations, concerns, or training needs to the nurse or Hospice Aide III as appropriate.

Other Related Information:

Must be 17 years of age or older

Working Conditions:

Bending - Frequently
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs. - Consistently
Lifting 50+ Lbs. - Frequently
Lifting <50 Lbs. - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Frequently
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community