Job Description

Founded as Boulder Hospice in 1976, TRU Community Care is a nonprofit healthcare organization serving Boulder, Denver, and surrounding counties. With a mission to affirm life at every step of the journey with illness and loss, TRU provides a continuum of care through TRU Hospice, TRU PACE (Program of All-Inclusive Care for the Elderly), TRU Palliative Care, TRU Grief Services, and Landmark Memory Care.

Title: Admissions Intake Coordinator

Pay: $20.33 to $25.41 per hour

Schedule: Friday-Tuesday, 8:30am-5pm

Location: Louisville, CO

JOB SUMMARY

The Intake Coordinator is responsible for assuring a prompt, courteous response to patient/family and referral sources’ requests for services. The Intake Coordinator facilitates the intake and admission process in a manner that promotes a team approach to care, respects patients/families, meets Medicare/Medicaid conditions of participation and accreditation requirements and reflects the mission and philosophy of TRU Community Care. Supports and assists admissions RNs with non-clinical administrative tasks to complete an admission.

EDUCATION AND QUALIFICATIONS

• Previous experience in a medical administrative role
• 3+ years of hospice intake experience, highly preferred
• Previous experience supporting patients/families in a health care setting
• Degree in health services preferred
• Excellent interpersonal and verbal/written communication skills required to effectively respond to all callers

ESSENTIAL DUTIES

• The first point of contact for external clients and referral sources seeking information and/or to schedule admission conversations; interfaces with both internal and external customers including physicians, discharge planners, long term care facilities as well as patients and family members.
• Receives all incoming referrals and requests supportive documentation to facilitate the admission.
• Prioritizes and triages calls, schedules referral and admission visits for Admissions Department staff.
• Responsible for initiating and updating patient referrals by documenting patient information in EMR and any other required database.
• Accurately inputs required demographic /clinical/financial information and documentation into electronic medical record.
• Obtains pertinent medical records to facilitate timely admission.
• Coordinates and collaborates with internal departments to assure timely admissions and visits including required physician services, care center availability, and team assignments including both palliative care and hospice.

TRU's Benefits (Eligibility Varies by Position/Status):

• Paid Vacation time
• 401(k) with match
• Health, dental, vision & life insurance
• FSA & HSA available
• Paid orientation
• Paid training
• PSLF Eligible Employer
• Referral & signing bonuses (if applicable)

To learn more about TRU Community Care, please visit www.trucare.org.

TRU Community Care is an Equal Opportunity Employer