Job Description

Requisition No: 874130

Agency: Children and Families

Working Title: HOPE NAVIGATOR II - 60024366

Pay Plan: Career Service

Position Number: 60024366

Salary: $40,084.32

Posting Closing Date: 04/22/2026

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This is an open competitive opportunity.

Hope Navigator II

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE

Location: Jacksonville FL.

This is a full-time Career Service position, working 40 hours per week.

Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday.

Salary: $40,084.32

If selected for hire, current DCF employees will be compensated in accordance with the DCF salary policy.

A Hope Navigator is a professional position responsible for assisting customers navigate through self-identified barriers, that are preventing them from reaching self-sufficiency. The Hope Navigator assists the customer by connecting them to care partners, to address the customer’s barriers to self-sufficiency.

The duties and responsibilities include, but are not limited to the following:

• Conducts extensive customer centered assessments to identify barriers preventing self-sufficiency. Provide the customer with referrals to partners that can assist the customer with services to meet their needs.
• Complete customer referrals to community resources based on the need’s assessment, identified barriers and goals set in the care plan. Assist families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs. Assist families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary. Maintain frequent communication with customers, reassesses needs, and completes additional referrals and updates to the care plan if needed. Act as a navigator for customers regarding available program services and optional methods of attaining self-sufficiency goals.
• Identify and maintain a working knowledge of available community resources, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
• Document all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Actively participate in ongoing cross-program training and team meetings. Build and maintain relationships with respect, trust, sensitivity and confidentiality to customer, coworkers and community stakeholders and partners.
• Participate in meetings, committees, and community activities as needed.
• Perform special assignments and other related duties as needed.

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Basic time management principles and practices.
• Organize data into logical format for presentation in reports, documents, and other written materials.
• Conduct fact-finding research to connect Floridan’s to resources.
• Utilize problem-solving techniques.
• Understand and apply applicable rules, regulations, policies, and procedures relating to operational activities.
• Plan, organize and coordinate work assignments.
• Communicate effectively.
• Establish and maintain effective working relationships with others.

REQUIREMENTS:

This position has been designated as an essential position and is expected to work during emergency situations or natural disasters. The incumbent of this position may be required to work before, during, and beyond normal work hours/days to include holidays.

Required Minimum Qualifications:

• Bachelor’s degree from an accredited college/university or four (4) years of experience in Social Services.
• Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant.
• Valid Driver License.
• Able and willing to travel within the region and/or to stay overnight outside the region when required

Preference will be given to candidates who meet the following:

• 1 year of Case Management
• Note: Case Management experience is defined as experience with conducting assessments, preparing plans, making referrals, implementing plans and follow up with monitoring and evaluation of those plans through case management roles like healthcare, educational, or Juvenile Justice.

• 1 year of Child Welfare Experience
  • Note: Child Welfare experience is defined as working to protect children and support families through roles like investigations, case management, foster care, adoption, or court-involved services, including assessing safety, planning services, and coordinating with providers.

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more about DCF please visit https://www.myflfamilies.com/

For a more complete list of benefits, visit www.mybenefits.myflorida.com

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.

• Account for and explain any gaps in employment so that the hiring process is not delayed.

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

• It is unacceptable to use the statement “See Resume” or leave blank in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire For more information, please visit the SSS website: http://www.sss.gov.

3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.