Job Description

Requisition No: 873165

Agency: Children and Families

Working Title: HOPE NAVIGATOR I - 60025717

Pay Plan: Career Service

Position Number: 60025717

Salary: $39,320.81

Posting Closing Date: 04/08/2026

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THIS IS AN OPEN COMPETITIVE OPPORTUNITY
Hope Navigator I
Hope Florida Program
Office of Community Services
Department of Children and Families
THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE LOCATED AT 2415 NORTH MONROE ST. TALLAHASSEE FL. 32303
This posting will be used to fill multiple vacancies in OPS and Career Service
Current employees will be compensated in accordance with the DCF salary policy. 
This is a full-time position working 40 hours per week.
Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

What you will do:

Hope Florida Is A Pathway To Prosperity, and in this rewarding position as a Hope Navigator you will guide Floridians to prosperity by identifying goals and barriers, referring to local, community-based partners, and give one on one support to develop a plan to achieve economic self-sufficiency.

How you will make an impact

• Receive calls from the Hope Line, acting as a navigator for customers regarding available programs and optional methods of attaining resources to meet the customer’s goals.
• Conduct a person-centered, critical needs assessment to identify the customer’s critical needs, formulate an appropriate list of referrals to partners that can assist the customer with services to meet their needs.
• Document all pertinent information and ensure that all appropriate forms are completed and uploaded into the program data tracking system accurately and timely.
• Provide follow-up and monitor connections to service delivery. Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Assist customers in identifying and applying for appropriate benefits and services, provide referrals to other state agencies and other resources to support individuals and families.
• Participating in team meetings, community activities, outreach events, emergency or natural disaster response efforts, and other team efforts as required
• Build and maintain relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners.
• Actively participate in ongoing cross-program training and team meetings.

Qualifications:

• Two years of experience in customer service or case management in a social service’s setting. Or an associate degree from an accredited college or university.
• Knowledge and proficiency in the use of Microsoft applications (Excel, Word, Power Point Share Point) and other required computer software applications.
• Valid Driver’s License.
• One year of case management experience is preferred.

Additional Information/Requirements:

• The normal work schedule is 8am-5pm, Monday-Friday.

• Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

Knowledge, Skills, and Abilities:

Knowledge of customer service skills; ability to conduct fact-finding research; utilize problem-solving techniques; ability to use computer and software required; understand and apply applicable rules, regulations, policies, and procedures relating to job related activities; plan, organize and coordinate work assignments; manage time and communicate effectively; establish and maintain effective working relationships with others.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.  
• State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options.
• Savings & Spending Accounts.
• 401 (a) FICA Alternative Plan administered through VALIC
• And more!
• For a more complete list of benefits, visit  www.mybenefits.myflorida.com

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. This position will work from the office located at 2415 North Monroe St. Tallahassee Fl. 32303. The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service for the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinions that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

To learn more please visit https://www.myflfamilies.com/

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website:  http://www.sss.gov 

3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
4. BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
5. Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.
6. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.