Job Description

Requisition No: 882872

Agency: Children and Families

Working Title: HOPE NAVIGATOR ADMINISTRATOR - 60044326

Pay Plan: SES

Position Number: 60044326

Salary: $34,760.00-$167,472.77

Posting Closing Date: 09/10/2026

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Internal Agency Only

Hope Florida Program Administrator

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE

Location: Southern and Southeast Regions

This is a full-time Select Exempt Service position, working 40 hours per week.

Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday.

If selected for hire, current DCF employees will be compensated in accordance with the DCF salary policy.

POSITION DESCRIPTION

This is a highly responsible position responsible for administering the delivery of the Hope Florida- A Pathway to Prosperity Program and requires expertise in social services including extensive knowledge of Community Services and resources. Provides leadership and management to include compliance with program requirements/business model, and effective performance feedback. The Program Administrator is responsible for educating and promoting the Hope Florida program within the community when required by the Department.

The duties and responsibilities include, but are not limited to the following:

• This is professional work supervising and directing employees; including but not limited to communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). Gather, analyze and present data from multiple sources to support policy recommendations and program evaluation.      
• Program Planning and Development - Oversees Hope Florida program in areas designated and assigned to ensure conformity with State laws and regulations in addition to the Department policies and operating procedures.
• Supervision - Manages and provides leadership, guidance, and supervision to all direct reports responsible for the delivery of Hope Navigation services to customers. Reviews all personnel actions to ensure all levels of management within the administration follow the State Personnel Rules and the Department’s policies and operating procedures. Hires and trains staff, supervise and evaluates staff performance to assure the opportunity of meeting their fullest performance potential. Develops programmatic operating procedures, disseminates information and provides overall leadership to subordinate staff. Participates in periodic supervisory conferences, staff meetings, workshops, conferences and training.  Review and revise internal policies, procedures, and documentation to ensure alignment with agency goals, best practices, and applicable regulations.
• Monitoring - Reviews and monitors the implementation of corrective action plans; ensures the completion of programmatic and managerial goals and objectives. Participates in monitoring visits and all exit interviews and request additional monitoring visits when needed. .
• Issue Resolution - Organizes corrective action plans for all management and programmatic areas that are not incompliance with required standards. Seeks input and technical assistance from program offices on compliance with standards and programmatic issues. Manages the resolution of customers complaints in conjunction with unit supervisors.
• Communication - Establishes and maintains effective working relationships with upper level managers, program office, direct reports, peers, and community service partners and organizations in the service area. Coordinates working relationships with staff and other state programs that provide public assistance services. Administers the effective flow of information and ideas within assigned areas of responsibility. Provides information on the Hope Florida program and services as requested. Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.
• Identifies and maintains working knowledge of available community resources.
• Analysis and Monitoring - Recommends and initiates quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery.
• Budget and Fiscal Responsibility – Manages overtime budgetary allotment within area of responsibility. Manages expenditures; approve vouchers, invoices, and requisitions for assigned program areas.
• Performs other duties as directed.

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

Knowledge of social, economic, health or rehabilitative services objectives, methods of compiling, organizing and analyzing data; problem-solving techniques. Ability to plan and develop programs or program components; utilize problem-solving techniques, prepare proposals and funding requests; evaluate and monitor service delivery and implement corrective action plans; provide technical assistance regarding program and customer issues; supervise people; determine work priorities, assign work, and ensure proper completion of work assignments; communicate effectively; establish and maintain effective working relationships with others; understand and apply applicable rules, regulations, policies and procedures.

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more about DCF please visit https://www.myflfamilies.com/

For a more complete list of benefits, visit www.mybenefits.myflorida.com

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State

of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

1. BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
2. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.