We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.
You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.
Client Management & Discovery
Project Management
Oversight & Quality Assurance
Training & Enablement
Requirements
Benefits
Convosphere is an independent, growing business. Founded in 2014 and headquartered in Hammersmith, London, we are a varied and fun bunch, all passionate about showcasing the insights that social media has to offer. This is a great opportunity to work in an interesting and varied role for our growing, global business - as our business grows so will your role enabling you to progress your career swiftly.
You can find out more about us and what we do at https://convosphere.com/
Through human-led social data analysis across 100+ languages, and with offices around the world, we deliver deep consumer insights that bring our global clients closer to local audiences. Agencies and Enterprises of all shapes and sizes rely on us for our global and multilingual social listening expertise, and the advantage this brings to their business. With clients across a wide range of sectors, we specialise in Pharma & Life Sciences, FMCG, Consumer Electronics and Entertainment. Having our teams on the ground around the world gives us unprecedented access to local data sources in hard-to-reach markets, and the team skilled in generating social intelligence to deliver truly actionable insights at a global scale.
As a social-first insights agency, we recognise that the value of global social listening lies in the impact data driven-decisions can make – and the cultural relevance required to make them actionable. Our approach ensures we do not apply truisms across all markets; rather than trying to fit data into a templated set of predefined results, our methodology allows for new discoveries and nuanced cultural and linguistic differences to emerge. Combined with the experience and capability of our analysts, who combine a passion for cultural trends with unmatched expertise in the latest technologies, this breadth of data provides a significant depth of insight that goes beyond positive and negative sentiment. Gaining a deeper layer of understanding and putting it in context allows our clients to better understand the concerns and preferences of their stakeholders to create more effective strategies and communications.
We can deliver a little or a lot according to our client’s business needs, from running global social listening projects to providing strategic recommendations across multiple markets, channels or platforms, including owned social platform analytics and additional datasets to put social conversations in context.
