Job Description

Location: Irvine, CA (Onsite) | Type: Full Time | Salary Range: $80,000 - $180,000

Schedule Monday - Saturday | Sundays off with another day off mid-week.

At Norm Reeves, we believe taking care of our guests starts with taking care of our people. You’ll have the opportunity to work alongside an experienced team in a busy dealership environment while continuing to develop your automotive and customer service skills.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!

What You’ll Do:

• Greet and welcome guests as they arrive in the Service Drive
• Listen to customers and understand their vehicle concerns and service needs
• Recommend appropriate maintenance, repairs, and additional services
• Write accurate and detailed repair orders based on the customer’s concerns and the technician’s inspection
• Clearly communicate recommended repairs, costs, and timelines to customers
• Keep customers informed throughout the repair process and provide timely updates
• Communicate any changes to the repair order and obtain necessary approvals
• Work closely with technicians and other Service Department team members to ensure repairs are completed accurately and efficiently
• Review quality control reports and work to maintain a high Customer Service Index (CSI) score
• Process customer payments and other monetary transactions
• Follow up with customers to ensure they are satisfied with their service experience
• Maintain a professional, organized, and customer-focused approach in a fast-paced environment

What You’ll Need:

• Previous Service Advisor experience in an automotive dealership
• Valid driver’s license and acceptable driving record
• Excellent communication, listening, and customer service skills
• Ability to build trust and establish strong relationships with customers
• Positive, creative, and team-oriented attitude
• Strong attention to detail and organizational skills
• Ability to analyze situations and make sound, win-win business decisions
• Honest, empathetic, and professional approach
• Ability to work independently while contributing to a team
• Strong follow-up skills and ability to manage multiple repair orders at once

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts