Circa £45,000 to £50,000 depending on skills and experience plus 34 days leave, rising to 39 (including bank holidays and a me day), and the option to buy 5 more
Permanent, hybrid
National working from one of our offices in Newcastle or London
We can’t offer a CoS for this role
Home, a place where you belong
You’ll lead a national homeownership support service, as the organisation’s subject matter expert. Also leading a specialist team who support colleagues across the business with complex homeownership cases. You’ll step away from firefighting in one patch and instead coach, guide, and influence at scale. You’ll give clear advice, set consistent approaches and ensure a quality service for our customers.
What you’ll do
Lead a national homeownership support service used by teams across the business.
Coach colleagues on complex leases, legislation, and homeownership decisions.
Manage and develop a specialist team handling high-risk, high-volume work.
Oversee complex cases like tribunals, Section 20s, and legal enquiries.
Use insight from data and complaints to improve services and reduce risk and manage complaints in line with policy and service-level agreements.
Why join us
You’ll have real autonomy here. You’ll manage your own diary, shape how the service works, and be trusted to use your expertise. You’ll work with people who value collaboration, learning, and doing the right thing. Your impact will be visible nationally, not just locally, and your leadership skills will grow alongside your technical expertise. Be part of one of the UK’s Great Places to Work!
You have
Strong knowledge of homeownership and leasehold legislation.
Experience handling complex cases and tribunal challenges.
Led or supported a specialist or centralised support service.
Managed teams with technical expertise.
Confidence explaining complex issues in clear, plain language.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
We typically work on a hybrid bases with 2 days per week in your local office and the rest from home.
You can be based from anywhere if you’re happy to travel when needed to either our Newcastle or London offices.
You’ll manage your own diary.
What’s in it for you?
2 paid volunteering days each year
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Work your way with flexibility to balance life and work
Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Find out more
Click APPLY NOW to see our our Homeownership Manager Job Description, find out about us, for help to apply and for all our benefits Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.
We're Home Group, a housing association, social enterprise and charity with a turnover of £505m and one of the UK's largest providers of high quality housing and integrated housing, health and social care.
We're proud of the difference that we have made over the last 90+ years and we continue to work hard to support over 125,000 customers who live in more than 57,000 homes across England and Scotland.
Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're the 9th best place to work in the UK, the 4th best in the North East and the 8th best for women. Our apprenticeship programme is award winning; in 2019 we were named large employer of the year and large north east employer of the year in 2020.
If you want to find out more about us, visit our website below.
