Job Description

Job Title: Homeowner Account Manager
Location: Home-based with regular travel across Herefordshire, Worcestershire, Warwickshire and a small part of Shropshire
Employment Type: 15-month Fixed Term Contract
Salary: £27,000 per annum + company car
Hours of Work: Monday to Friday, 09:00 to 17:30

Your next chapter
Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. From pricing and marketing to guest experience and operational support, our goal is to unlock the full potential of every property in our portfolio.

We are now looking for a Homeowner Account Manager to join our regional team on a 15-month fixed term contract. This role blends customer relationships, data insight and commercial thinking to drive performance across a growing portfolio.

What you will be doing
As a Homeowner Account Manager, you will act as the main point of contact for homeowners in your portfolio, helping them make informed decisions that improve performance and guest appeal. You will manage a mix of remote and in-person interactions, including regular property visits throughout the year.

You will be responsible for:

• Building strong homeowner relationships and being a trusted advisor

• Reviewing pricing, occupancy and marketing performance to identify opportunities

• Making data-driven recommendations to maximise commercial performance

• Ensuring property descriptions, photography and listings are optimised

• Communicating insights clearly and instilling confidence in decision-making

• Using systems and tools to monitor trends and track KPIs

• Supporting retention and helping to grow the regional portfolio

• Collaborating with internal teams across operations, commercial and marketing

This role includes additional earning potential linked to performance targets. A full UK driving licence is required due to the need for regular property visits.

The portfolio
This role will primarily manage a portfolio of around 190 properties, with a strong focus on the Worcester area and wider coverage across Herefordshire, Worcestershire, Warwickshire and parts of Shropshire.

If the successful candidate starts before the planned transition period, there may be a short period of broader Shropshire coverage before settling into the core portfolio.

You can expect to spend around 2 days per week travelling, typically visiting around 4 properties per week, with the furthest journeys taking up to 1.5 hours each way.

Financial and bonus opportunity
The role starts ahead of the financial year, which begins in November, offering a great opportunity to be involved from the outset of the cycle.

There is also bonus potential linked to KPI achievement, with payments aligned to the business year, including a bonus paid in April and another at the end of the financial year in October.

There is also the potential for this role to be extended or become permanent.

What we are looking for
We know the perfect candidate does not always exist. If most of the below sounds like you, we would love to hear from you.

Ideally, you will bring:

• A customer-focused mindset and confidence in building relationships

• Strong analytical skills with the ability to interpret and present data

• A commercial approach to pricing, marketing and revenue

• Confidence using systems and digital tools (Salesforce beneficial but not essential)

• Strong written and verbal communication skills

• The ability to prioritise, manage time and work autonomously

• A positive and adaptable nature in a fast-moving, seasonal environment

What is in it for you
At Travel Chapter, we believe in supporting our people and helping them thrive. Alongside joining a progressive and growing business, you will receive a wide range of benefits including:

• Competitive salary with additional earning potential

• 25 days holiday plus bank holidays

• A special day off for your birthday or a loved one’s

• £500 towards a holiday of your choice

• A paid volunteering day each year

• Friends and family discount scheme

• Life assurance

• Social clubs and community groups

• Regular social events including our famous Christmas parties

Who we are
We are Travel Chapter, the holiday home people. From a small South West agency to an industry leader, we have remained true to our family ethos and people-first approach. Recognised as a Sunday Times Best Place to Work 2024 and a certified B Corp, we are committed to doing business the right way for our people, our communities and our planet.

We value diversity and welcome applications from all backgrounds. If you need adjustments during the application or selection process, please let us know.