Job Description

Homeowner Account Manager – Derby / Derbyshire

Location: Derby / Derbyshire
Coverage: Derbyshire and surrounding areas
Base: Home-based with regular travel
Contract: Permanent
Hours: Monday to Friday, 09:00 – 17:30

Your next chapter

At Travel Chapter, we’re proud to be the holiday home people, helping homeowners across the UK unlock the full potential of their properties while delivering exceptional guest experiences.

We’re looking for a proactive, relationship-led Homeowner Account Manager to support our growing portfolio across Derby and Derbyshire. You’ll take ownership of a portfolio of properties and play a key role in driving performance, improving property quality and building strong, lasting relationships with our homeowners.

This is a varied role that blends commercial thinking, data analysis, homeowner engagement and hands-on property improvement.

If you’re someone who enjoys building relationships, working autonomously and making a measurable impact, we’d love to hear from you.

What you’ll be doing

Grow bookings and revenue

• Ensuring each property is presented at its best with accurate, engaging descriptions

• Maintaining high-quality photography and highlighting key selling features

• Creating pricing strategies using data, competitor insight and performance trends

• Monitoring booking performance and making proactive recommendations to maximise occupancy and revenue

Build strong homeowner relationships

• Acting as the trusted point of contact for homeowners across your region

• Providing regular updates, property visits and performance reviews

• Identifying potential issues early through guest feedback and reviews

• Handling conversations confidently, including more challenging discussions where needed

• Supporting homeowner events and engagement activities

Improve property and portfolio quality

• Recommending décor updates, upgrades and high-impact improvements

• Identifying opportunities to increase appeal, such as additional amenities or policy changes

• Removing barriers to bookings, including restrictive terms or presentation issues

• Reviewing property quality scores and advising on improvements

• Flagging properties that do not meet required standards

General responsibilities

• Collaborating with New Business to onboard new properties smoothly

• Staying up to date with relevant industry legislation

• Encouraging referrals and championing Travel Chapter’s culture and values

• Managing your time effectively to meet performance targets

• Prioritising health, safety and wellbeing in all aspects of the role

What we’re looking for

• Previous experience in account management or a similar relationship-led role

• Strong analytical skills, with the ability to interpret data and make informed decisions

• A results-driven mindset, with a focus on achieving and exceeding targets

• Excellent communication and influencing skills

• A customer-focused approach, with experience managing a variety of stakeholders

• Confident using IT systems, including Excel and Outlook

• Good knowledge of property and strong awareness of your local area

• A proactive problem solver with excellent organisation and time management

• Ability to work independently and follow processes effectively

• A full UK driving licence and willingness to travel regularly

• Flexibility to work occasional scheduled weekends

Desirable

• Experience within holiday letting, property or real estate

• Knowledge of the holiday home or tourism industry

• An eye for photography or interior presentation

What you’ll get in return

• The opportunity to manage your own region and make a real commercial impact

• A varied, autonomous role combining travel, relationship management and strategy

• The chance to work closely with homeowners and influence property performance

• Being part of a collaborative and supportive team

Our ways of working

At Travel Chapter, we work collaboratively and support each other to deliver the best outcomes for our owners and guests. You’ll be part of a team that values clear communication, accountability and continuous improvement.

Our commitment to inclusion

We’re proud to be an inclusive organisation and encourage applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.