Job Description

Homeowner Account Manager – West of Scotland

Location: West of Scotland
Base: Home-based with regular travel
Contract: Permanent
Hours: Monday to Friday 9-5:30pm

Your next chapter

At Travel Chapter, we’re proud to be the holiday home people, helping homeowners across the UK unlock the full potential of their properties while delivering exceptional guest experiences.

We’re looking for a proactive, relationship-led Homeowner Account Manager to support our growing portfolio across Glasgow and the surrounding region. You’ll manage a portfolio of properties and play a key role in driving performance across your area.

This is a varied role that blends commercial thinking, data analysis, homeowner engagement and hands-on property improvement.

If you’re someone who enjoys building relationships, working autonomously and making a measurable impact, we’d love to hear from you.

What you’ll be doing

Grow bookings and revenue

• Ensuring each property is presented at its best with accurate, engaging descriptions

• Maintaining high-quality photography and highlighting key selling features

• Creating pricing strategies using data, competitor insight and performance trends

• Proactively monitoring booking pace to maximise revenue and occupancy

Build strong homeowner relationships

• Acting as the trusted point of contact for homeowners across your region

• Providing regular updates, property visits and performance reviews

• Identifying potential issues early using guest feedback and reviews

• Confidently handling conversations, including more challenging discussions where required

• Supporting homeowner events and engagement activities

Improve property and portfolio quality

• Recommending décor updates, upgrades and high-impact improvements

• Suggesting ways to increase appeal, such as allowing pets or adding amenities

• Identifying and removing barriers to bookings, including restrictive policies

• Reviewing Property Quality Scores and advising on improvements

• Flagging properties that do not meet required quality standards

General responsibilities

• Collaborating with New Business to onboard new properties smoothly

• Staying up to date with relevant industry legislation

• Encouraging referrals and championing Travel Chapter’s culture and values

• Managing your time effectively to meet performance expectations

• Prioritising health, safety and wellbeing in all aspects of the role

What you’ll bring

Essential

• Previous experience in account management or a similar role

• Strong analytical skills, with the ability to interpret and act on data

• Results-driven, with a focus on achieving and exceeding targets

• Excellent communication and influencing skills

• Customer-focused, with experience managing a range of stakeholders

• Confident using IT systems, including Excel and Outlook

• Property knowledge and strong awareness of the local area

• A proactive problem solver with strong organisation and time management

• Ability to work independently and follow processes effectively

• Full UK driving licence

• Flexibility to work a small number of scheduled weekends

Desirable

• Experience within holiday letting, property or real estate

• Knowledge of the holiday property industry

• Photography or interior design skills

What you’ll get in return

• The opportunity to manage your own region and make a real commercial impact

• A varied, autonomous role combining travel, relationship management and strategy

• The chance to work closely with homeowners and influence property performance

• Being part of a collaborative and supportive team

Our ways of working

At Travel Chapter, we work collaboratively and support each other to deliver the best outcomes for our owners and guests. You’ll be part of a team that values clear communication, accountability and continuous improvement.

Our commitment to inclusion

We’re proud to be an inclusive organisation and encourage applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.