Job Description

As a Homeowner Account Manager, you will be responsible for owning the entire homeowner relationship as the primary point of contact, ensuring proactive communication, end-to-end tracking and follow-through of all commitments, coordination with internal teams to drive resolution, and maintaining high-quality weekly performance reporting. You will serve as the key link between homeowners and the broader team, ensuring nothing falls through the cracks and every issue is followed through to completion.

Company Profile:

Our client is a U.S.-based property management company modernizing how short-term rentals are operated. They manage homes for owners seeking greater transparency, responsiveness, and partnership after often working with traditional managers that were slow, opaque, and inconsistent. The company operates a lean, tech-enabled model using AI, automation, and streamlined systems to deliver high-quality service efficiently.

As they continue to expand their Philippine-based team, they are seeking a Homeowner Account Manager to take full ownership of a portfolio of homeowner accounts, serving as the primary point of contact and trusted advisor for their assigned properties.

This role is a great opportunity for someone who thrives in a high-accountability environment and excels at end-to-end account ownership, building strong client relationships, coordinating cross-functional teams, analyzing property performance, and driving issues to resolution. The ideal candidate is a proactive communicator who can balance empathy with transparency, deliver exceptional account experiences, and ensure that every commitment is tracked, executed, and closed.

Duties and Responsibilities:

• Knowing every owner's property, history, preferences, and current situation
• Communicating proactively — owners should hear from us before they have to ask
• Tracking every commitment we ever make to them, and making sure none are dropped
• Driving the internal team to deliver on those commitments on time and to standard
• De-escalating tense moments without losing accuracy or honesty
• Producing weekly reports that homeowners actually look forward to reading
• Building relationships so strong that referrals and renewals follow naturally

Requirements

• Bachelor’s Degree in any field
• 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience.
• Track record of owning client relationships, — not just answering tickets
• Strong references — who will speak to your ownership, accuracy, and communication
• Excellent verbal and written English communication skills
• Strong empathy and ability to handle difficult conversations with calm and professionalism
• Proven ability to take ownership and drive issues to resolution across multiple stakeholders
• High attention to detail with a strong focus on accuracy and follow-through
• Strong references demonstrating accountability, communication, and client relationship management

Advantageous or Nice-to-Have Skills/Experience:

• Comfortable working with data, dashboards, and basic performance metrics (e.g., revenue, occupancy, P&L)
• Familiarity with or willingness to learn tools such as CRMs, ClickUp, and AI-powered systems
• Understanding of or interest in short-term rental / Airbnb operations