Job Description

CQID is experiencing organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.

Purpose of the position

The Caseworker’s primary role is to support the Team Leader to achieve client engagement and client outcomes

Responsibilities and Duties

• To provide front line case management to achieve better outcomes in accordance with the goals of Aboriginal and Torres Strait Islander clients
• Build respectful and professional relationships with service users, agencies, partners, community, colleagues and clients
• Participate in assessment, case planning, organisation and delivery of service provision and interventions, reporting and engagement for clients
• Follow Assessment, Case Management and Reporting procedures and standards and contribute to continual improvement of services
• Care coordination - Implement Case Plans, including advocating for, supporting and journeying with the client to achieve their desired outcomes
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures

• Other responsibilities as directed by the Team Leader

Qualifications and Experience

• Holds a current C Class Queensland Driver's Licence
• Holds or is willing to obtain a First Aid and CPR Certificate
• Knowledge of the Community Services Act 2017 and Commonwealth Supported Accommodation Assistance Act 1987
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Experienced in client engagement and case collaboration
• Experience in working with individuals who are experiencing drug and alcohol issues
• Current Working with Children Check, “Blue Card”

Skills and Attributes

• Aboriginal and/or Torres Strait Islander Heritage - [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
• Competent in use of Microsoft Office software
• Physical ability to undertake job responsibilities
• Ability to communicate effectively; spoken and written
• Self-starter, Motivated and able to self-manage work tasks
• Strong connection to and knowledge of local Indigenous Community