Job Description

Division: Social Services
Job Status: Full Time
Number of Positions: 1
Hours of Work: 35hrs per week, Monday to Friday, 8:30am - 4:30pm
Wage Rate: $49.57 - $59.01 per hour
Posting Date: Monday, March 30, 2026
Closing Date: Sunday, April 12, 2026

** This role is meant to primarily support the emergent Lambton HART Hub program **

About Us
The County of Lambton is located in Southwestern Ontario, nestled along Lake Huron and the St. Clair River, next to the state of Michigan and is home to a diverse and welcoming population of approximately 128,000 residents.

The Corporation of the County of Lambton is one of the area’s largest employers with approximately 1,300 employees. The County’s seven divisions deliver hundreds of services and programs to our residents, such as emergency medical services, provincial offences court, three long-term care homes, 25 library branches, three museums, an art gallery, archives, public works, public health services, social services, planning and building services.

We are committed to sustainability, economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with our municipal and community partners.

About the Role
The Homelessness Supervisor leads a team of staff in the delivery of integrated social services programs. This Supervisor provides direction and guidance to ensure a person-centred approach to the effective and responsive delivery of the Ontario Works program and the Homeless Serving system, with a focus on life stabilization, employment readiness and homelessness prevention. The Supervisor operates in accordance with the mandate of the Ontario Works Act 1997, the Ontario Disability Support Program Act 1997, Tenant Protections Act and other relevant legislation as well as Lambton County policy.

Job Duties and Responsibilities
Program Delivery and Service Coordination

• Interpret regulations, directives and policies to determine their appropriate application

• Make, monitor and audit decisions under the Ontario Works Act and Regulations, Homemakers and Nurses Services Act and other relevant legislation of the Province and the Corporation

• Assist in the delivery of the homeless serving system to prevent and reduce homelessness using an outcomes-based approach.

• Assist in the development and implementation of initiatives as well as policies and procedures that result in meeting outcome expectations and person-centred services and support

• Develop and deliver training including staff development materials to ensure knowledge of policies, procedures and applicable legislation is current and conducive to effective person-centred service coordination and meeting program expectations

• Ensure successful coordination and collaboration of programs between departments, as well as with community partners/stakeholders.

• Complete Internal Reviews, draft submissions to and defend decisions at the Social Benefits Tribunal.

Technology and Data

• Use the data bases necessary to deliver and administer programs

• Assess issues and take corrective action where necessary with use of databases and other technologies used in the delivery of services and programs including SAMS, HIFIS

• Use various programs to manage daily responsibilities (i.e. Info HR, Microsoft Office and Outlook)

• Access, interpret and analyze data from various sources to ensure the effective delivery of social assistance and programming along with developing solution focused action plans for continual improvement

Budget/Finance:

• Assess and approve discretionary benefits as well as supports provided through municipal, provincial and federal funding provided outside of social assistance

• Approve staff expense claims

• Authorizes payment to vendors and client's as per approved procedures

Human Resources Management:

• Assist with the recruitment and selection of departmental staff

• Prepare and deliver performance appraisals and exit interviews

• Compile an individual development program which includes an orientation period, identification of educational and training needs and auditing of work

• Follow performance management policy and establish corrective action

• Monitor staff attendance and schedule workload

• Review and interpret information in reports to assess individual and team performance

• Ensure adherence to legislation such as Employment Standards Act, Ontario Health and Safety Act, Human Rights Code, union collective agreements and County policies

Communication:

• Collaborate with community partners, elected officials and legal representatives for purposes such as resolving issues, providing information and exploring program options

• Organize team meetings to discuss policy change, health & safety etc.

• Participate on staff, community and new initiative committees

• Facilitate staff training, discussion groups and client workshops

• Liaison with other County departments (e.g. Information Technology, Finance)

• De-escalate and negotiate solutions in complex situations

General:

• Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed

• Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis

These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: Community Support Workers, Shelter Staff (3-5), Landlord Engagement Support Worker

Indirect Supervision: None

Functional Authority: None

What We Are Looking For
Minimum Formal Education

A University degree from an accredited post-secondary institution in Social Sciences relevant to the position.

Experience

• Minimum three to five years of experience in the social service field.

• Demonstrated, well developed communication (written, verbal, listening), interpersonal and organizational skills

• Strong up to date knowledge on applicable legislation(s) and policy.

• Effective up to date skills in the use of applicable data bases including the system used to deliver Ontario Works and homelessness prevention

• Ability to lead, coach and motivate

• Knowledge of community resources and government services

Personal information required by County of Lambton job postings is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, 1990, CHAPTER M.56, as amended. The treatment, storage and handling of personal information is governed by the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, CHAPTER M.56, as amended and will be used in reviewing applications. Questions about this collection should be directed to the Corporate Manager, Human Resources, County of Lambton, 789 Broadway Street, Box 3000, Wyoming, Ontario N0N 1T0. Phone 519-845-0801 or Toll-free at 1-866-324-6912.