Job Description

The Homecare Support Supervisor is expected to be able to perform all job functions of an HSS staff. They will oversee a team and provide leadership, direction and coaching to ensure that their team successfully supports the needs of Consultation participants or Participant Representatives under the CFSS service models and the business needs of Asura. Supervisors will oversee and help their team navigate the intricate relationships between participants, service providers, lead agencies, the State of Minnesota, and third-party partners.

Main Duties

• Understand and perform all job functions of their team.
• Monitor and evaluate employee performance and provide feedback and coaching.
• Work collaboratively with third parties to ensure smooth partnerships and workflows.
• Handle employee relations matters, including con?ict resolution, disciplinary actions, and grievance procedures.
• Participate in interviewing and hiring team members.
• Plans, leads, develops, coordinates, new processes and implements policies.
• Conduct in-person training, onboarding, and offboarding for all assigned employees to ensure compliance, competency, and continuity of services.
• Support and guide team members in achieving productivity goals.
• Provide leadership and guidance to foster a culture of continuous improvement and accountability.
• Foster a collaborative work environment that encourages team building, while valuing the individual diversity and uniqueness of all employees.
• Work as part of a leadership team comprised of other managers, team leads, and directors to meet program goals.
• Participate in the development of departmental processes and policies.
• All other duties as assigned.

Asura Offers:

• Work/Life Flexibility
• Professional Development Opportunities.
• Generous Paid Time Off options
• Free Mental Health/Wellbeing Program
• Health. Dental, and Vision Insurance for full time employees
• HSA + FSA for full time employees
• Retirement Plan with employer match
• Company Paid Disability & Life Insurance for full time employees

Hours: Full-time 40 hours/week, Monday – Friday (Non-Exempt)

Location: Homesura -Minnetonka/Hybrid

Compensation: $23.50-$27.90

Requirements

• Two or more years of phone-based customer service experience required
• At least 6 months of experience working with MN CFSS services.
• People management experience, or the willingness to learn, with focus on coaching, accountability, culture, and results.
• Aptitude to think strategically and creatively, with a strong focus on delivering results.
• Ability to maintain a high level of confidentiality and demonstrate an objective mindset.
• Intermediate computer skills including internal office and organizational software, and the ability to gain proficiency with Asura specific systems.
• Ability to adapt to rapid change and work effectively in a fast-paced environment.
• Excellent organizational, problem solving, communication, and interpersonal skills.
• Meet deadlines and leverage resources to deliver person-centered services within deadlines.
• Must pass a background study with the Minnesota Department of Human Services.

Competency’s Needed:

• Action Oriented: Works hard, is action oriented and full of energy for challenges; not fearful of acting with a minimum of planning to seize opportunities.
• Building Effective Teams: Shares, wins and successes; creates strong morale; fosters open dialogue; lets people be responsible for their work; define success in terms of whole team.
• Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers; act. with customers in mind
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably as well as decide and act without having total picture; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Developing Direct Reports: Provides challenging and stretching assignments; holds frequent development discussions; is aware of each person’s career goals and executes on development plans.
• Drive for Results: can be counted on to exceed goals successfully; is bottom-line oriented, steadfastly pushes self and others for results.
• Integrity and Trust: is widely trusted, seen as direct, truthful and can present the truth in an appropriate and helpful manner, keeps confidences, admits mistakes, does not misrepresent self for personal gain.
• Motivating Others: creates a climate in which people want to do their best; can motivate many kinds of people or team members, empowers others, invites input from others, shares ownership and visibility, makes each person feel their work is important.
• Time management: uses time effectively and efficiently.