Job Description

The Operations Manager is responsible for overseeing the day-to-day operations of a growing home care branch supporting approximately 60 personal care clients. This role partners closely with clinical leadership and administrative staff to ensure operational excellence across intake, scheduling, staffing, authorization workflows, caregiver support, compliance, and service delivery.

This role requires a highly autonomous and hands-on leader who can effectively manage competing priorities, improve operational workflows, support a newer team, and help drive census growth while maintaining quality care and client satisfaction.

What You’ll Do

Operational Leadership

• Oversee daily home care operations including intake, scheduling, staffing, authorizations, caregiver support, and service delivery
• Implement and improve workflows between intake, authorization, scheduling, and clinical operations
• Ensure operational processes are organized, efficient, and compliant
• Monitor billable hours, scheduling efficiency, and SOC-related operational metrics
• Help drive branch growth while maintaining high-quality client care and service delivery

Team Leadership & Development

• Lead and support administrative office staff and field caregivers
• Assist with onboarding, cross-training, coaching, and performance management
• Help stabilize and strengthen a newer team environment through accountability, communication, and operational structure
• Partner with HR and recruiting on staffing needs and onboarding support

Compliance & Quality Oversight

• Ensure compliance with state regulations, EVV requirements, payer expectations, and company policies
• Support visit verification and operational quality assurance activities
• Assist with operational audits, process improvement initiatives, and issue resolution
• Partner closely with clinical leadership to ensure continuity of care and operational readiness

Relationship Management & Growth

• Support relationships with referral sources, community partners, and payers
• Collaborate with leadership to support census growth and operational goals
• Assist with integration efforts, process improvements, and branch development initiatives as needed

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred
• Minimum of five (5) years of leadership or operational management experience, preferably in home care, healthcare, or a related setting
• Strong understanding of Medicaid home care operations and regulations preferred
• Experience leading teams through operational change, growth, or stabilization strongly preferred
• Strong organizational, communication, and multitasking skills
• Ability to work independently and lead with minimal oversight
• Strong problem-solving skills and ability to prioritize in fast-paced environments
• Intermediate to advanced Microsoft Office skills, especially Excel
• RN background preferred, but not required

What We Offer

• Competitive compensation package
• Medical, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) program
• Supportive leadership and collaborative culture
• Career growth and development opportunities
• The opportunity to make a meaningful impact within a growing organization

Join Our Team

If you’re a strong operational leader who enjoys building teams, improving processes, solving challenges, and helping drive meaningful growth, we’d love to connect with you.

Apply today to join the PurposeCare team!

Qualifications

At PurposeCare, we are passionate about bringing healthcare home while improving the quality of life for the patients and families we serve. We are currently seeking a driven, operationally strong leader to join our growing team as an Operations Manager in Columbus, Ohio.

Why PurposeCare?

At PurposeCare, our team members are the heart of everything we do. We believe in building strong teams, creating operational excellence, and supporting leaders who are passionate about making an impact.

This is an exciting opportunity for someone who enjoys building structure, improving processes, leading teams through change, and helping stabilize and grow a branch. The ideal candidate is energized by challenges, thrives in fast-paced environments, and takes pride in creating operational consistency and accountability.