Job Description

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.​

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website. ​

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We are currently looking to recruit a full-time Home Stylist to support our Retail Team, based at our concession in Fenwick Kingston. OKA Kingston is our fourth concession, following the successful introduction of the brand into the renowned ​Fenwicks Department Store in Newcastle.

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We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Home Stylist with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager, the Home Stylist is responsible for providing an enhanced retail experience for OKA customers through the provision of instore design, room planning and styling services. ​

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This is a retail-based position, requiring consistent presence on the shop floor during store opening hours. While the role has a strong design element, it is not office-based instead, it calls for flexibility, strong customer interaction, and effective teamwork. The Home Stylist is also expected to support store operations and wider team activities beyond core design duties. ​

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KEY RESPONSIBILITIES ​

Design and Styling: ​

• Creating and presenting design plans to customers using Vector Works, Photoshop, and MS Office ​
• Identifying leads for larger projects and passing these to the Interior Design Service (IDS) ​
• Providing customer consultation via email, phone, face-to-face and digital appointments ​
• Provision of exceptional customer service, from initial enquiry through to project completion, follow up and after care. ​
• Liaising with Delivery and Warehouse teams to ensure deliveries are complete and compatible with stock availability. ​
• Generating and maximising project revenue to meet sales targets. ​
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes. ​
• Building a strong customer data base and capturing key customer data via Salesforce, Hero and till processes ​

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Shop floor and Customer Experience: ​

• Be physically present and engaged on the shop floor, supporting the day-to-day operations of the retail space. ​
• Support general store operations, including replenishment, stock handling, store housekeeping, and presentation standards. ​
• Role-modelling our Company Values and Behaviours ​
• Actively support and adapt to the needs of the wider store team, demonstrating flexibility and teamwork ​

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OUR VALUES ​

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints. ​
• Be In It Together - approachable, personable, committed to shared success. ​
• Think Big - creative, innovative, solutions orientated. ​
• Own It - curious, persistent, drives results. ​
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity. ​

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ABOUT YOU ​

• Experienced retail professional ​
• Passion for delivering exceptional customer service. ​
• Confident communicator with excellent interpersonal skills ​
• Natural flair for interior design, styling, and store merchandising ​
• Experience and enthusiasm for high-end retail environments ​
• Extensive selling skills and the ability to motivate others. ​
• Good eye for detail ​
• Flexible approach to working hours as the sector demands Tenacious, hardworking and reliable. ​
• A creative, problem-solving spirit ​
• Passion for the OKA brand ​

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OUR BENEFITS PACKAGE ​

• 33 days holiday (including bank holiday entitlement), pro rata, plus. ​
• Length of Service increases ​
• Day off for your birthday ​
• Health Cash Plan​
• Generous staff discount ​
• Enhanced Maternity Pay ​
• Employee Assistance Programme ​
• Eligibility for a discretionary company ​
• Bonus Scheme ​
• Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more. ​

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If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided. ​