Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Home Retention Specialist II is responsible for collection activity on FHA Single Family Mortgage loans that are 45+ days delinquent. This includes providing loss mitigation options to the borrowers and trying to assist them in keeping their homes.

• Maintain an auto queue; make outgoing collections calls and take incoming calls at certain times of the day.
• Make recommendation if account is to be sent to Foreclosure.
• Counsel borrowers and provide loss mitigation options including, but not limited to Loan Modification and HUD Partial Claim.
• Assist borrowers in understanding the importance of paying the mortgage and maintaining the home.
• Prepare and upload attorney packages to the shared network folder.
• Candidate must work one evening per week (10:30 am -7:00pm). This can be a remote day per current PHFA policies for remote work.
• Update servicing system using appropriate codes and note fields.
• Other duties as assigned by Manager.
• Must perform all above duties accurately and efficiently and be capable of making independent decisions using sound judgment.
• Identify problems and make sound recommendations for how to resolve as well as present ideas for preventing future recurrences.
• Operate in a paperless work environment.

Qualifications

Dependability, Must perform all duties accurately and efficiently and be capable of making independent decisions using sound judgment., Relevant professional experience (2-5 years), Spanish

Experience

Relevant professional experience (2-5 years)

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.