– Champion

Job Title: Home Patient Operations Specialist

Location: Onsite - Ocala
Job Type: Full-Time
Salary/rate:

Requirements:

From the very beginning, Champion has been 100% focused on medical seating. We pride ourselves in being at the forefront of the industry to provide our customers with innovative, clinically effective solutions that improve performance for both patients and caregivers. We continue to set the standard for medical seating, and partner with healthcare organizations to support the industry’s transformation into an all-inclusive, human-centric experience.

Champion Healthcare Solutions is seeking a reliable and detail-oriented Home Patient Specialist to support the processing and coordination of home patient orders. This position plays a key role in ensuring accurate order entry, timely scheduling, and professional communication with patients, nurses, dialysis partners, and shipping carriers while maintaining strict patient confidentiality. This role operates in a fast-paced environment with quick turnaround times, requiring strong organizational skills and the ability to prioritize tasks efficiently.

Key Responsibilities:

Order Ownership & Execution

• Own the full lifecycle of home patient orders from intake through delivery and completion
• Perform accurate, high-volume order entry and ensure all order details are verified
• Review and match purchase orders (POs) to patient orders
• Manage order pipelines to meet required turnaround times

Operational Oversight & Coordination

• Maintain visibility into all active orders, identifying delays, risks, or gaps
• Monitor order activity against inventory and flag potential shortages or constraints
• Coordinate with internal teams, patients, and partners to ensure timely execution
• Prioritize work based on urgency and patient needs

Shipping & Issue Resolution

• Monitor shipment and delivery status to ensure successful order completion
• Track, document, and resolve delivery issues (delays, damages, missed deliveries)
• Communicate proactively with stakeholders regarding order status and resolutions

Dialysis Reporting & Performance Tracking

• Own dialysis-related reporting, including order volume, turnaround times, and delivery performance
• Maintain accurate records and provide regular updates to leadership
• Identify trends, risks, and opportunities for operational improvement

Problem Solving & Continuous Improvement

• Resolve order discrepancies, missing information, and workflow issues
• Escalate critical issues while maintaining ownership through resolution
• Identify inefficiencies and recommend process improvements

Compliance & Accuracy

• Maintain strict patient confidentiality (HIPAA)
• Ensure accuracy and quality across all order processing and documentation

Requirements

• Undergraduate Degree preferred or equivalent years of experience
• Demonstrated attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated professional communication skills (phone & email)
• Basic to intermediate computer skills (Excel, data entry, email)
• 1-2 years’ experience with Salesforce and/or Microsoft Dynamics 365 preferred
• Healthcare or medical device experience preferred
• Understanding of patient confidentiality standards preferred (HIPPA) preferred