Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum
Hours: 36 per week
Contract Type: x3 Permanent
This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland.
Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey. We’re seeking three Home Ownership Specialists to join our friendly and dedicated team in Norwich.
As part of the team, you'll play a key role in delivering a compliant, customer focused service to our homeowners. You'll manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient and high-quality service while maintaining compliance with legislation, policy and regulatory requirements.
This is a specialist role requiring strong analytical and decision-making skills. You'll be confident reviewing complex information, interpreting leases, regulation, legislation and policy, and making balanced, evidence-based decisions. You'll also be comfortable handling sensitive or challenging enquiries, communicating decisions clearly and professionally, taking ownership of cases through to resolution.
Working collaboratively with internal colleagues and external stakeholders, you'll help deliver positive outcomes for customers while contributing to the continuous improvement of our services and processes.
We're looking for someone with experience in home ownership and leasehold management including knowledge of Section 20 consultations, homeowner permissions, managing solicitor's enquiries and lease extensions. You’ll be experienced in case management, housing or property management and can work independently, managing competing priorities and maintain a high level of accuracy and attention to detail. Experience using Microsoft Office packages is essential.
This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.
If this sounds like an opportunity for you, then please review the full role profile Home Ownership Specialist and Behaviours & Mandatory Accountabilities OD level 6 and 7 before applying.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.
Closing Date: Thursday 29th October 2026 at midnight.
Act now – apply today! This vacancy may close early without notice.
Interviews will be held week commencing w/c 16th November 2026.
We do not use AI as part of our shortlisting process. All applications are reviewed by the hiring manager and a second colleague to ensure each application is considered fairly and carefully.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period of which can be between 8 -12 weeks, then 1- 2 days a week after.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
We are Clarion - the country’s largest housing association. We provide a home to 360,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability.
We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have.
We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most,
We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future, and we’re relentless in pursuing it.
