Location: Hybrid/Reed House, Norwich
Salary: £32,022 - £37,104 per annum pro rata
Hours: Part Time 28 hours per week – days and hours flexible
Contract Type: Fixed Term Contract until September 2026
Are you looking for a varied and customer-focused role in Social Housing? If so, we could have just the right opportunity for you!
Are you an experienced housing professional with a passion for delivering outstanding customer service? We're looking for a Home Ownership Specialist to join our friendly and dedicated team in Norwich.
As part of our Home Ownership Team, you’ll play a vital role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You’ll be responsible for managing a variety of home ownership processes, ensuring a smooth and efficient experience for Clarion customers.
Customer service is key in this role, and we’d love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You’ll work closely with both internal colleagues and external stakeholders to deliver results that truly make a difference.
We’re especially keen to hear from individuals with a strategic mindset and a strong awareness of the broader issues impacting the home ownership sector. In terms of experience, a housing or property management background is essential, along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages.
We’re looking for someone with expertise in leasehold management and legislation, and if you’re passionate about making a positive impact and thriving in a dynamic, customer-led environment, we’d love to hear from you.
As you can imagine, the full job description includes lots more detail, so please check it out before applying – Home Ownership Specialist
Closing Date: Monday 6th April 2026 at midnight.
Interviews will be held on Wednesday 15th or Thursday 16th April 2026.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 2 days a week after.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
We are Clarion - the country’s largest housing association. We provide a home to 360,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability.
We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have.
We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most,
We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future, and we’re relentless in pursuing it.
