Job Description

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

Happen Bank is building the next generation of point-of-sale financing for the home improvement industry. As a Partnership Manager, you will own and grow relationships with ISV, strategic lending and fintech, and channel or referral partners that are critical to scaling our home improvement financing business.

This role blends relationship management, revenue growth, and new partnership development, with a strong focus on building monitoring frameworks and controls that ensure partner performance, compliance, and accountability.

What You'll Do

Partner Relationship Management & Growth

• Serve as the primary point of contact for a portfolio of ISV partners, strategic lending and fintech partners, and channel or referral partners
• Drive revenue growth by partnering with the Head of Partnerships and SVP to identify expansion opportunities within existing partnerships
• Conduct regular business reviews with partners to align on goals, address challenges, and identify opportunities for deeper collaboration

Monitoring, Controls & Compliance

• Design and maintain partner performance dashboards and reporting frameworks tracking KPIs such as origination volume, conversion rates, and portfolio quality
• Establish and enforce partner SLAs, conducting periodic reviews to ensure adherence to contractual and operational commitments
• Build and manage compliance monitoring processes to ensure partners meet Happen Bank's regulatory, risk, and brand standards
• Identify performance issues through data analysis and develop remediation plans when partners fall below expected thresholds
• Partner with Risk, Compliance, and Operations teams to strengthen the partner oversight framework

Cross-Functional Collaboration

• Work closely with Product and Engineering teams to communicate partner needs and influence integration capabilities
• Collaborate with Sales and Marketing to develop co-branded materials, campaigns, and enablement resources for partners
• Partner with Compliance and Risk teams to ensure appropriate controls and regulatory alignment across partner programs

About You

• 3+ years of experience in partnership management or alliances within fintech or financial services
• Demonstrated track record managing complex partner relationships and driving measurable revenue outcomes
• Strong analytical skills with experience building performance dashboards, tracking SLAs, and using data to drive partner accountability
• Experience operating within compliance and risk frameworks in regulated financial services environments
• Excellent negotiation, communication, and presentation skills, with the ability to engage senior stakeholders at partner organizations
• Ability to manage multiple partner relationships simultaneously while maintaining strong attention to detail and follow-through
• Bachelor’s degree in a related field; or equivalent work experience

Nice to Have

• Experience in home improvement, home services, or point-of-sale lending
• Familiarity with ISV platforms serving home services businesses
• Experience building partner monitoring frameworks or operational controls from the ground up
• Experience using CRM or BI tools such as HubSpot or Tableau for partner reporting

Work Location
Lehi or San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements
Local hours (MT, PT)

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to Happen Bank offices and/or other locations, as needed.

Compensation

The target base salary range for this position is 102,000-119,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-JH1

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com.

Notice on AI Tool Use

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.