Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Home Improvement Financing Contractor Consultant is the first point of contact for prospective customers and responsible for determining which customer leads meet the bank's minimum requirements. This role provides administrative support through servicing a high volume of outgoing and incoming calls while providing excellent customer service.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Answers a high volume of outgoing and incoming calls to prescreen leads and verify eligibility for Home Improvement Financing lending programs
• Communicates with contractors to understand their needs via phone and email
• Performs contractor research and other relationship management team support as needed
• Assists in the accurate input of contractor information in CRM system

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED and two (2) years of customer service or call center experience in a professional environment

Preferences

• Associate's degree or four (4) years of total related work experience

Skills and Competencies

• Ability to be reliable, punctual, and work overtime as needed
• Ability to handle multiple priorities, work in a fast-paced environment, and make decisions quickly while demonstrating adaptability
• Excellent customer service skills with an emphasis on active listening, diplomacy, persuasion and problem resolution
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong organizational skills and attention to detail
• Strong verbal and written communication skills

Additional Job Description

This position is located on-site at the Regions Bank / Mooresville office located in Mooresville, North Carolina.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$40,000.00 USD

Median:

$48,310.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Enerbank Mooresville

Location:

Mooresville, North Carolina

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.