Job Description

Provides overall triage assessment, case management and coordination via telephonic and telehealth care to patients. Assures optimal coordination of patient care across the continuum for all disease management and triage patients as assigned. Provides telephonic triage to all incoming patient/caregiver calls as assigned. Works in conjunction with the Clinical Supervisors, Customer Service staff, field staff, and on-call staff to coordinate care to best meet the patients’ needs efficiently, assuring outstanding customer service and meeting the highest possible standards of quality of care.

Home Health Telehealth Registered Nurse Essential Duties and Responsibilities

• Direct interaction, education, and follow-up with patients and caregivers as assigned by the Telehealth Administrative Assistant.
• Triages all incoming patient/caregiver calls for assigned shifts/times.
• Adheres to the established policies and procedures when caring for disease management/telehealth program patients or when triaging patient calls.
• Guides patients in chronic disease management concepts: patient self-management, medication/diet compliance, physician follow-up, etc.
• Acts as a patient advocate in coordinating care within the organization and outside the organization.
• Documents all patient/staff interactions.
• Attends departmental and other staff meetings as assigned.
• Contacts physicians with updates of patient status and to receive direction/orders as needed.
• Communicates with all providers involved in patient care of the Disease Management/Triage patients to assure coordination of care.
• Participates in IDT meetings
• Occurrence Reporting - follow appropriate process with patient/customer grievances/complaints and occurrence.
• Maintains proficiency with computer systems.
• Maintains current knowledge of pharmacology, disease management and chronic disease processes.
• Thorough knowledge of and strict adherence to the company’s Mission, Vision, and Core Values.
• Performs other duties as assigned by management.

Home Health Telehealth Registered Nurse Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Licensed RN with current state license.
• Excellent telephone and communication skills required.
• 2-3 years of clinical practice in their respective field.
• 1-3 years of home health/hospice experience.
• Knowledge of disease management and chronic disease processes.
• Prior management experience preferred.
• Ability to work independently and within a multidisciplinary team.

Certificates, Licenses, Registrations

Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR256798