Job Description

When you become a part of The Cypress of Hilton Head, you not only step into a role but also into a front-row seat where you get to witness the incredible life stories of some of the wisest individuals on earth. Moreover, you become an integral part of an exceptional company that is actively investing in the future of senior living by investing in you. It's more than just a job; it's an invitation to be part of our extraordinary journey!

The Cypress of Hilton Head’s Home Health Department is recruiting for a hospitality focused Home Health Scheduler to join our team!

Embraces Hospitality Promises:

• We greet residents, employees and guests warmly, by name and with a smile
• We treat everyone with courteous respect
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner
• We hold ourselves and one another accountable
• We embrace and value our differences
• We make residents, employees and guests feel important
• We ask “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance at all times.
• We pay attention to details.

This position has three local points of responsibility: (1) scheduling field staff, (2) payroll groundwork and (3) clients and families. Responsibilities include: scheduling of field staff and answering & responding to all telephone calls/inquires relating to staff &/or client schedules including client service issues. The staffing coordinator is responsible for providing pertinent client information, providing direction and other appropriate assistance to field staff. Organizes and sets priorities to manage the daily/weekly workload.

1. Use ERSP computer program to schedule field staff.
2. Attempt to match resources to client’s preferences making sure to adhere to the Client Restriction List so that an employee does not get assigned to a restricted client.
3. Actively schedule field staff and assign work schedules to field employees in a fair and consistent manner.
4. Answer incoming telephone calls promptly in a polite and pleasant manner at all times.
5. Maintain staff availability list.
6. Manage and organize the daily/weekly work requirements.
7. Communicate pertinent information to the Office Manager, Case Manager/Supervising Nurse, Administrator, field employee, other office personnel, clients or families in a timely and organized manner.
8. Provide notification to the Office Manager, Case Manager or Administrator of employee policy violations (call outs, tardiness, etc.).
9. Cannot release an employee from a shift, even if requested by the client, without permission from a Case Manager or the On Call Nurse.
10. Participate in the payroll process for submittal to the Accounting Department.
11. Participate in orientation in conjunction with the Administrator, Case Managers and Office Manager.
12. Assume on call responsibilities after normal business hours as designated.
13. Must be able to work weekends and Holidays as required.
14. Attend in-service programs and department meetings as required.
15. Understand the responsibility to report suspected violations of The Cypress Club Code of Conduct to appropriate persons, or to The Cypress Club Compliance Hotline, or by completing a Written Report of Suspected Compliance Violation, or by contacting the Corporate Compliance Officer directly.
16. Embrace The Cypress Hospitality Promises daily.
17. All other tasks as assigned.

Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required.

• Freedom from illegal use of drugs.
• Freedom from use and effects of use of drugs and alcohol in the workplace.
• Must be at least 18 years old.
• Proficient use of Microsoft Office applications (Work, Excel, etc.) and internet resources.
• Must be able to read, write and speak the English language. Ability to present information and respond to questions from managers, clients, employees and the public.
• Must possess excellent telephone skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to solve problems and make independent decisions related to the position when circumstances warrant such action.
• Ability to prioritize, utilize good time management skills and multi-task.
• Strong organizational skills.
• Ability to work well independently and cooperatively as part of a team.

Education and/or Experience:

• High School Graduate or GED
• Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and be organized in a fast paced environment.
• Minimum of one year experience in healthcare or related field preferred.

Certificates, Licenses, Registrations: None.

Client Rights: Promote and protect client’s rights, assist clients to make informed decisions, treat clients with dignity and respect, protect clients’ personal belongings, report suspected abuse or neglect, support independent expression, choice and decision-making consistent with applicable law, regulation and client rights.

Information Management: Schedulers are not required or allowed to electronically view or access confidential patient information.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands or fingers, reach with hands and arms, talk or hear. The employee is occasionally required to bend, climb, push, pull, stoop or kneel. The employee may be required to lift and/or transport/transfer clients weighing between 100 and 250 pounds. The employee must be able to push up to a 250 pound person in a wheelchair and be able to lift up to 50 pounds.

Visual/hearing acuity sufficient to understand written/oral communication and to observe the client’s condition. Specific vision abilities required by this job include close vision, distance vision and peripheral vision. Manual dexterity required using repetitive motions of the wrist, hands, and/or fingers using a computer keyboard or hand writing schedules.

Work Environment: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment requires the employee to manage stress, handle difficult, confused, disoriented and/or physically disabled clients and/or their family members and respond to emergency situations as necessary.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or apply for and receive an approved exemption, as a condition of employment.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer