Job Description

The Home Equity Processor supports the end-to-end processing of home equity loan applications for Credit Union of Texas, ensuring that each file is complete, accurate, compliant, and ready for closing. The role partners closely with members, internal lending staff, and third parties (title companies, appraisers, flood vendors, payoff providers) to gather and verify documentation, issue timely TRID disclosures, and resolve outstanding conditions. Operating in a high-volume, fast-paced environment, the Processor uses CUTX's loan origination and servicing platforms — together with CUTX-approved AI tools — to triage documents, prepare files, and deliver responsive, regulation-compliant service consistent with CUTX's member experience standards.

Key Responsibilities

Loan Processing & File Management

• Order and follow up on appraisals, title work, flood searches, and third-party payoff requests; document receipt and status in the loan system.
• Review supporting documents (income, asset, identity, property) for accuracy, validity, and conformance to program requirements.
• Update loan system, CRM, Salesforce, and tracking logs with current file status, conditions, and communications.
• Perform final pre-closing review on processed files to confirm all conditions are cleared before handoff to the closing team.
• Send required notices on denied or withdrawn loans within applicable timeframes.

Member & Third-Party Communication

• Maintain proactive communication with borrowers regarding outstanding documentation, status updates, and disclosure receipt.
• Respond to HELOC and Non-Owner Occupied LOC questions from members and internal partners with courtesy, accuracy, and professionalism.
• Coordinate with title companies via email and phone to order title work and gather required title documentation.
• Follow up with third parties (appraisers, payoff lenders, flood vendors, insurance carriers) to ensure timely receipt of required items.
• Deliver service consistent with the CUTX creed (Care, Understand, Teach, eXceed) and CUTX core values.

Compliance & Documentation

• Ensure each home equity file complies with Texas home equity lending requirements under the Texas Constitution Article XVI §50(a)(6) and applicable federal regulations.
• Maintain active MLO registration through the Nationwide Mortgage Licensing System and Registry (SAFE Act).
• Document all member and third-party communications and loan activity in the system of record sufficient to support audit, examination, and investor review.
• Apply CUTX policies and procedures, regulatory requirements, and program guidelines consistently across all files.

Team Support & Continuous Improvement

• Support the Home Equity Operations Manager and team with department duties as assigned, including back-up coverage during peak volume or absences.
• Build collaborative relationships with internal departments to surface and resolve mortgage-related needs.
• Identify recurring file issues, documentation gaps, or process friction and recommend improvements to the Home Equity Operations Manager.
• Participate in pilots of CUTX-approved AI tools that support loan processing, contribute feedback, and adopt approved enhancements.

Performance Outcomes & KPIs

Outcome

Primary KPI

Reporting Cadence

Target / Direction

This role does not handle early disclosures

Home equity files move efficiently from application to closing.

Application-to-Clear-to-Close Cycle Time — average calendar days from completed application to clear-to-close. Ready for Processing to Scheduled for Closing

Monthly

▼ 8

Files are accurate and complete when handed to closing.

Pre-Closing File Accuracy Rate — percent of files passing final pre-closing review without material rework.

Monthly

▲ ≥ 95%

Members and third parties receive timely follow-up on outstanding conditions.

Condition Follow-Up SLA Compliance — percent of outstanding conditions actioned within defined SLA.

Monthly

▲ ≥ 95%

Every home equity file is audit-ready.

Audit-Ready File Rate — percent of files passing internal compliance review without material exception.

Quarterly

▲ ≥ 98%

AI-augmented document triage and data extraction outputs are reviewed by the Processor before action.

Human-in-the-Loop Review Rate on AI Outputs — percent of AI-extracted data and recommendations reviewed and validated by the Processor before they affect the loan file.

Monthly

▲ 100%

Qualifications

Education

• High school diploma or equivalent (GED) required.
• Associate or bachelor's degree preferred.

Experience

• Minimum one to two (1–2) years of experience in loan processing, funding analysis, or a closely related lending operations role.
• Prior home equity or mortgage processing experience preferred.
• Prior credit union or community bank experience preferred.
• Bilingual English / Spanish preferred.
• Prior experience using AI- or automation-augmented loan processing tools preferred.

Licenses, Registrations, and Certifications

• Active MLO registration through the Nationwide Mortgage Licensing System and Registry (NMLS) under the SAFE Act, or ability to obtain within required onboarding timeframe.

Knowledge & Skills

• Working knowledge of home equity loan policies, procedures, and documentation, including lien perfection on real property.
• Working knowledge of TRID disclosure timing and content requirements, Texas home equity lending requirements (Texas Constitution Article XVI §50(a)(6)), RESPA, and applicable federal consumer lending regulations.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn CUTX systems including Episys, Salesforce, DocuSign, and CRM.
• Accurate typing skills (40 wpm) and comfort with standard office equipment (printer, scanner, calculator, telephony).
• Strong written and verbal communication, with the ability to explain documentation requirements clearly to members.
• Strong attention to detail and ability to manage a high-volume pipeline with competing deadlines.
• Ability to apply basic math (interest, percentages, proportions) and read and interpret financial documents.
• Ability to work constructively within a team and contribute to department success.

Core Competencies

Competency

Proficiency Level

Why This Matters in This Role

AI Literacy

Intermediate

The role uses AI-augmented document extraction and processing tools (Tier 2) and is responsible for human-in-the-loop review on every member-impacting output.

Member Centricity

Intermediate

The role interacts directly with members during a significant financial transaction; tone, accuracy, and responsiveness shape the member experience.

Operational Discipline

Advanced

Files must be complete, accurate, and audit-ready; documentation and disclosure timing gaps create direct regulatory exposure.

Compliance Orientation

Advanced

TRID, Texas home equity rules, RESPA, and SAFE Act requirements are applied in daily work; errors have direct legal and member impact.

Communication

Intermediate

The role communicates with members, title companies, appraisers, and internal partners across phone, email, and in-person channels.

Time Management

Advanced

The role manages a high-volume pipeline with strict regulatory deadlines and competing priorities.

AI & Technology Expectations

AI-Augmented Workflows

The following workflows are AI-augmented in this role. The Home Equity Processor is expected to work fluently within these workflows, exercise sound judgment over AI outputs, and follow all applicable controls.

• AI-assisted document extraction and triage — AI extracts structured data (income, assets, identity, property) from borrower-submitted documents to populate the loan file.
• AI-assisted condition tracking and follow-up prioritization — AI ranks outstanding conditions and recommends follow-up cadence based on file age and closing target.
• AI-assisted disclosure timing checks — AI flags files at risk of missing TRID or re-disclosure deadlines for processor action.
• AI-augmented productivity tools — drafting member communications, summarizing documents, and supporting day-to-day processing tasks.

AI Tier and Human-in-the-Loop Responsibility

This role operates in AI Tier 2 for its principal AI-augmented workflows (see Appendix A). The Home Equity Processor retains accountability for any decision, communication, or member/employee-impacting action influenced by AI output, consistent with the CUTX Generative AI Usage Policy §3.4.

The Home Equity Processor is required to:

• Apply human-in-the-loop review on every AI-extracted data field, condition recommendation, and member-facing communication before it affects the loan file or is sent to the member.
• Stop reliance on AI output and escalate immediately if the output appears inaccurate, biased, non-compliant, or outside the role's documented scope (Generative AI Usage Policy §3.5).
• Refrain from entering member non-public personal information (NPI), confidential CUTX information, or material non-public information into any AI tool not explicitly approved for that data classification.
• Complete all required AI training within thirty (30) days of hire and maintain currency on annual refreshers.

Approved AI Tools

The role is approved to use the following AI tools in performing essential functions (subject to the Generative AI Usage Policy and any tool-specific guidance issued by the AI Council):

• CUTX-approved internal AI assistants (e.g., Sam) for general productivity and approved knowledge tasks.
• Microsoft Copilot for office productivity (drafting, summarization, spreadsheet support).
• CUTX-approved AI-augmented document extraction and processing tools deployed within the loan origination platform.
• Salesforce, DocuSign, Episys, and CRM AI features that have been approved by the AI Council for use in lending workflows.

Use of AI tools outside this list requires prior approval from the role's department leader and the AI Council, per the Generative AI Usage Policy §4.

Prohibited AI Use

In addition to the prohibited uses defined in the Generative AI Usage Policy §3.6, the following are specifically prohibited in this role:

• Using AI output as the sole basis for any adverse member action, including a decision to deny, withdraw, or condition a home equity loan.
• Entering member NPI (full account numbers, Social Security numbers, complete loan applications, tax returns) into any AI tool not explicitly approved for that data classification.
• Using consumer AI tools to draft TRID disclosures, adverse action notices, or other regulated member-facing documents; these must be generated from approved templates and reviewed per existing procedure.

Compliance & Regulatory Responsibilities

Enterprise Compliance Obligations

The Home Equity Processor is responsible for all enterprise compliance obligations applicable to a CUTX team member, including BSA/AML, OFAC, USA PATRIOT Act/CIP/CDD, GLBA and the Safeguards Rule, Fair Lending laws (ECOA/Reg B, Fair Housing Act), UDAAP, Information Security and Acceptable Use, and the CUTX Code of Conduct.

AI-Specific Compliance Obligations

The Home Equity Processor is responsible for the CUTX Generative AI Usage Policy (TRAIGA / HB 149-aligned), the CUTX AI Playbook (including Tier 2 obligations applicable to this role), and Texas Responsible Artificial Intelligence Governance Act (TRAIGA / HB 149) requirements applicable to the role.

Role-Specific Compliance Obligations

• Truth in Lending Act (TILA) and Real Estate Settlement Procedures Act (RESPA), as integrated under the TRID disclosure framework (Regulation Z and Regulation X).
• Texas Constitution Article XVI §50(a)(6) and related Texas home equity lending requirements.
• SAFE Act and NMLS registration requirements for Mortgage Loan Originators.
• Equal Credit Opportunity Act (ECOA / Regulation B), including adverse action notice requirements.
• Home Mortgage Disclosure Act (HMDA) data integrity for in-scope transactions.
• Flood Disaster Protection Act and applicable flood insurance requirements.
• CUTX Lending Policy and Home Equity Procedures.

Working Conditions & Physical Requirements

This role is performed on-site at the CUTX Corporate Office in a standard office environment with no hazardous or significantly unpleasant conditions. Essential physical activities include the ability to remain stationary at a workstation for extended periods; operate a computer, telephone, and standard office equipment (printer, scanner, calculator); type accurately at approximately 40 wpm; communicate clearly by phone, email, and in person with members, third parties, and internal partners; and review printed and electronic documents for accuracy. The role involves frequent fine-motor activity (typing, document handling) and occasional standing, walking, reaching, and lifting of up to 10 pounds. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role, consistent with the Americans with Disabilities Act and CUTX policy.

Acknowledgement & Disclaimer

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required, and CUTX reserves the right to modify, add to, or remove duties at any time as business needs require.

Employment with CUTX is at-will. This job description does not constitute an employment contract.