Job Description
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
The Home Delivery Customer Account Manager is responsible for managing a market from a customer location (store) and/or a 4PL (fourth party logistics) warehouse partner. They will oversee the operations and ensure compliance to all statement of work/standard operating procedures (SOW/SOP) expectations. This includes reports, inventory, unloading, loading, dispatching, monitoring independent contractors, and tracking key performance Indicators (KPI). The role requires a combination of ownership to lead initiatives and drive cross functional collaboration among teams, organizational skills, and technical knowledge to ensure seamless daily operations while maintaining high levels of productivity and quality. This role requires a proactive, solutions-oriented individual who thrives in a fast-paced environment and is committed to operational excellence.
Responsibilities
- Serve as the primary point of contact for customers, managing end-to-end logistics support and ensuring seamless communication and service delivery.
- Proactively track and trace daily orders, identifying and resolving operational challenges to maintain service excellence.
- Act as the local liaison for all customer inquiries, including both operational and sales-related matters, ensuring timely and accurate responses.
- Provide insightful analysis and monitor cost metrics to support strategic decision-making and continuous improvement.
- Collaborate with customers to fulfill reporting needs, delivering customized data and performance updates as requested.
- Manage and optimize Independent Contractor (IC) resources to ensure efficient and cost-effective operations.
- Monitor and respond to emails, reports, and service requests with urgency and professionalism.
- Resolve operational issues as they arise, applying critical thinking and problem-solving skills to maintain customer satisfaction and operational continuity.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education• High School Diploma or GED (Required) or • Some College/Associate's Degree (Preferred)
Experience• 2+ years Account Management / Client Relations (Required) and • 2+ years Home Delivery / Final Mile Logistics Experience (Preferred)
Knowledge, Skills, and Abilities • Experience in managing and leading individuals to complete allocated tasks High • Ability to multi-task with strong attention to detail High • Ability to determine resources to meet and exceed company and customer expectations High • Strong leadership, communication, and interpersonal skills. Medium • Strong analytical and solution oriented problem-solving skills Medium • Individual must have a self-starter mentality and is adaptive and flexible Medium • Computer Skills: Proficient in MS Word, Excel, logistic tracking software experience preferred, but not required Medium • Knowledge of operational best practices and methodologies. Medium
