Performs responsible support work coordinating home delivered meals (HDM), compiles complex statistical reports for meal services and responsible for volunteer recruitment, engagement, training, and recognition for all wellness programs. Work is performed under general supervision, reporting to the Wellness Manager.
Requirements
Program Coordination & Service Delivery
• Coordinate with the In-Home Services (IHS) department to ensure the provision of HDM services to eligible homebound seniors.
• Receive and review HDM referrals from IHS and forward information to appropriate meal vendors.
• Maintain consistent communication with IHS regarding client updates, changes, and service needs.
• Communicate directly with program participants regarding service status, delivery concerns, and updates.
• Maintain ongoing contact with meal vendors regarding meal counts, delivery adjustments, and special dietary needs.
Data Management & Reporting
• Maintain accurate participant files and service documentation within the Peer Place database.
• Generate monthly HDM reports and support data analysis for monitoring and compliance.
• Provide HDM program data to leadership for budgeting, grants, and special projects.
• Conduct annual customer satisfaction and participant interest surveys.
Vendor Oversight & Compliance
• Ensure that meal vendors are monitored annually per state nutrition guidelines.
• Oversee the Senior Farmers Market Nutrition Program (SFMNP).
• Disseminate health, nutrition, and wellness education materials.
• Ensure agency and program guidelines are consistently met.
Volunteer Coordination & Engagement
• Support volunteer recruitment, onboarding, and supervision related to HDM.
• Communicate with volunteers to ensure proper placement and satisfaction.
• Assist with volunteer recognition efforts.
Other Responsibilities
• Perform other tasks as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
· Knowledge of nutrition and wellness resources to support the senior population.
· Knowledge of the principles and practices used in kitchen sanitation; safety measures used in food handling and equipment care and cleaning.
· Candidate must be proficient in Microsoft Office to include Excel. Must have superior data entry skills as well aptitude for learning industry specific software.
WORKING ENVIRONMENT
Primarily office-based position, with remote work available as needed, with regular interaction among internal departments, meal vendors, community partners, volunteers, and program participants. The role requires routine use of computer systems, databases, and office technology, as well as occasional fieldwork for vendor monitoring, participant engagement, meetings, and special events. Duties may involve lifting or transporting program materials and supplies as needed. Overall, the work environment requires adaptability, attention to detail, and the ability to manage shifting priorities.
EDUCATION AND EXPERIENCE
· Associate’s Degree in health, business, management, public administration or related field from an accredited college or university required.
· Must possess a valid Virginia driver’s license.
A private, nonprofit organization, Senior Services of Southeastern Virginia provides services for older residents in Chesapeake, Franklin, Norfolk, Portsmouth, Suffolk, Virginia Beach, and Isle of Wight and Southampton counties in Virginia. Entering our 49th year, Senior Services is the regional Area Agency on Aging, supporting and enriching the lives of seniors and their families through advocacy, education, information, and comprehensive services. Our mission is to "help seniors to live with choice and dignity in their communities." For nearly half a century, Senior Services has changed the lives of tens of thousands of the region’s seniors for the better. We’ve served over two million meals, contributed more than six million hours of senior volunteer services, driven seniors over 11 million miles, and helped thousands of seniors live in their homes independently as an alternative to nursing home care.
