Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.
We have full time positions available on a Permanent basis and a 12month Contract/Secondment basis, due to commence on 22nd June 2026.
We offer attractive working hours which is structured as follows:
Week 1 – 7.30am – 3.30pm (West Perth Office based)
Week 2 – 9.00am – 5.00pm (Working from home)
On a daily basis you will be contributing by:
Managing an individual caseload of claims through to finalisation
Identify potential recovery action as part of effective claims management
Review quotes and authorise repair costs
Negotiate on settlements for claims
Act as a technical referral point for internal teams
Provide empathy, understanding whilst handling complex conversations
Consistently provide service that exceeds member’s expectations
Identify continuous improvement initiatives
What are we looking for?
Exceptional customer service skills and a high attention to detail
Excellent communication and strong negotiation skills
Ability to gather, collate and present evidence and make informed decisions
Ability to clearly communicate complex processes and decisions to our members
Results orientated mindset
Self-driven and motivated with the ability to work autonomously
Experience in claims lodgement and knowledge of end-to-end claims process desirable
Previous experience working within the financial services industry desirable
What we can offer you:
A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
Applications close COB Friday 5th June 2026.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
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• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page.
