Job Description

Job Location: 547 Columbia Rd - Dorchester, MA 02125
Salary Range: $20.00 - $28.00Schedule: Monday to Friday 8 am to 4 pm (35 hours per week with 1 hour Lunch break)
Pay Range:  The expected base pay for the position is $20-$28 per hour and may be increased based on other factors, such as language, certifications, etc.
Primary Function:
Under the direction of the Director of Home Health Aide Services & Business Operations, the Home Care/HHA Coordinator is responsible for:
A. Acting as a Member of the Administrative Team:
Scheduling and data entry tasks to update the scheduling system; timely filling of cases and HHA coverage for daily, vacation or holiday shifts; provide coverage for other administrative staff during planned or unplanned absences, and act as a point of contact for HHA services.
B. Directly schedule Home Health Aides/Home Makers:
Deployment, assisting with/verifying schedules/visits and answering calls.
Duties & Responsibilities:
- Collaborate with other administrative staff and the Director to ensure timely placement of cases by optimizing Electronic Scheduling System.
- Communicate with Home Health Aide Nursing Supervisors regarding patient intros and HHA supervisions.
- Collaborate with administrative staff to ensuring daily communication on HHA assignments for PACE and Home Care Clinical Teams.
- Provide cross-coverage duties for other administrative staff planned or unplanned absences.
- Schedule staff (HHA, clinicians) considering patient needs and preference in conjunction with creating and overseeing schedules in Wellsky (EVV) & PCA.
- Communicate with patient families regarding HHA/clinician schedules and schedule changes related to sick calls or PTO coverage.
- Obtain Director’s approval for any Schedule changes before confirming changes with Home Care/PACE Teams and patient families.
- Assists with administrative orientation of HHAs to Home Health Aides Services, the Home Care Program, Upham’s Elder Service Plan and ASAP’s regarding this role.
-  Assists with in-service preparation as needed.
- Monitors the weekly flow of Activity Reports for Paycom and Electronic Visit Verification for Home Care/SCO Billing. Verify schedules in Wellsky-PCA are in accordance with Paycom.
- Verify Insurance and proof of services for Home Care clients.
- Provide other supportive task for department: inbound/outbound calls, faxes, checking for referrals.
- Other responsibilities as assigned by the Director.
Minimum Basic Knowledge:
Must hold a high school diploma or equivalent in years of experience.  Prefer some college level coursework or several years of professional work experience in fast-paced setting. Must Speak Spanish, Cape Verdean Portuguese or Haitian Creole.

QualificationsExperience &

Qualifications:
Experience working with Home Health Aides and with senior citizens is a plus.
2. Must have excellent interpersonal skills, computer skills, including Microsoft Office products; Word, Excel & Outlook, and the ability to multi-task.
3. Must have cultural sensitivity and ability to work effectively with various cultural, ethnic, and linguistic backgrounds.
4. Knowledge of a second language is a MUST (Spanish preferred).
5. Maintain a high level of customer service and professionalism towards all patients, families, colleagues, including Home Health Aides, Team/Business Partners in PACE/Home Care/ASAP’s etc., when managing and fielding calls from Patients/Participants/Family Members etc.
Independent Action: Works independently and also under the supervision of the Director.
Supervisory Responsibility:     N/A
Define Access Level to PHI:
2 [Authorized to access patient demographic data with only minimal reference to treatment or diagnostic information as needed to function.  Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.]