Job Description

🕒 Full-time: Monday - Friday 9am to 5pm

📍 Location: Morayfield

Company Car + Fuel Card + Laptop + Mobile Phone provided

About us

CPAP Direct is a retail and clinical leader in the sleep apnea industry across Australia. We have 20+ retail stores and a large e-commerce business and are the ‘go to’ destination for people to research, be diagnosed and treated successfully for sleep related conditions.

Are you passionate about delivering exceptional patient care? Join our dedicated team as a Home Care Service Clinician, where your focus will be providing high-quality remote and home-based CPAP services to patients accessing government-funded treatment programs including DVA, HCP, and NDIS.

Success in this role means our patients are supported consistently, services meet clinical standards, and all claims are submitted and reimbursed within agreed timelines.

Join us and make a meaningful difference in the lives of patients who rely on home-based care.

The Opportunity

Day to day duties include (but not limited to):

• Coordinate patient services and follow-ups across your territory to ensure complete care for DVA, HCP, and NDIS clients.
• Support home-based and hospital setups, stock logistics, and compliance with service protocols.
• Work closely with the HCS Manager to manage resupply programs, stock records, and claims processing.
• Maintain accurate records and ensure all tasks align with company policies and procedures.

Competitive Advantages

To be successful in this role you will have:

• Experience in sleep apnoea therapy products (CPAP) and basic knowledge of treatment outcomes. (preferred)
• Experience and/or knowledge of the DVA program and NDIS processes (preferred)
• Strong presentation and communication skills
• A commitment to improving patient outcomes through efficient and empathetic care
• Be a quick learner, with initiative and tenacity
• Enthusiasm, positivity and the genuine work ethic to ‘get things done'.
• Proven integrity, professionalism and discretion - you’ll be comfortable with sensitive information, and will do the right thing, even when no-one’s watching

We genuinely value diversity - of perspectives, approaches and lived experiences. We also know that not everyone’s super confident when they apply for roles. So if you’re feeling unsure about any of the above, or just want to have a conversation, email us at people@cpap.com.au, and we’ll be in touch.

Some of the benefits of joining CPAP Direct

• Above award salary
• A genuine commitment to workplace culture and well-being
• Work with great, smart people
• Access to some of the best business minds in the industry
• Work with a company that is on an exciting growth trajectory

Here are 3 reasons why we hope you’ll love working for us:

• Find a culture of kindness and respect. We really care - about our work and our people. We don’t just provide our patients with friendly and compassionate care, you will feel it too.
• Do work that matters and feel valued for your contribution. We provide a patient-focused service. We ‘see’ them when they walk in the door. The experience for them is personal and as such you will enjoy meaningful interactions.
• Enjoy varied work and grow as you go. You’ll jump in and out of many different tasks and challenges, and our whole team will support you to achieve, whatever comes your way.

And here are 3 reasons why we’re afraid you might not:

• We rarely do ridiculous hours but we do work really hard, every day, we rarely sit still.
• CPAP Direct’s really good at trust and integrity. We’re not so good at micro-management. If you find it hard to work without pressure or ongoing direction, we’re definitely not the best choice for you.
• We value change, we are growing and we understand change is part of growth.

If you think we could be a good fit for each other, we’d love to hear from you! Please send us your resume via SEEK.

Really want to work with us?

We do get a lot of applications, but plenty of them are pretty generic. So if you're keen, a personalised cover letter really will help you stand out. We will definitely read it! Not sure what to share? How about the value that's most important to you, and three reasons why you think we'd be great together?

About you

You will be an individual who identifies and aligns with our core values of:

• Passion
• Empowerment
• Openness
• Playfulness
• Leadership
• Excellence
• Competitive advantages

Competitive Advantages

• You have previous experience in a busy, multi-tasking retail or customer service role
• Thrive under pressure and work well independently and as part of a team
• Have strong communication skills, with the capacity to respond quickly to the needs of our customers
• You have experience using a POS System (Lightspeed would be advantageous)
• Tech savvy or demonstrated ability to learn quickly

Opportunities at CPAP Direct do not become available often!