Job Description

Home Care Intake Specialist - Michigan

Job Summary:

Rockaway Home Care, a division of Foundation For the Elderly, is seeking a dedicated and compassionate Home Care Intake Specialist to join our Dearborn, MI office. As a Home Care Intake Specialist, you will play a critical role in processing patient referrals and ensuring a smooth transition into home care services. If you have a passion for helping patients and families navigate the start-of-care process, we encourage you to apply for this rewarding opportunity.

Role Overview:

As a Home Care Intake Specialist, you will be responsible for receiving and processing referrals from referral sources, contacting patients and families to explain services and gather required information, verifying patient insurance and determining eligibility, and educating patients and families on home care services. You will also work closely with referral sources, MLTC plans, Medicaid assistance resources, and internal teams to ensure each case moves forward properly.

Key Responsibilities:

• Receive and process referrals from referral sources
• Contact patients and families to explain services and gather required information
• Verify patient insurance and determine eligibility
• Educate patients and families on home care services
• Send referrals to MLTC plans for potential enrollment or Medicaid assistance
• Follow up on insurance approvals and determine which services were approved
• Ensure Rockaway Home Care receives proper authorization for MLTC cases
• Provide case details and updates to the Coordination Department
• Communicate with referral sources, patients, families, and community partners
• Maintain accurate records and follow up on pending cases
• Help ensure a smooth start-of-care experience for each patient

Requirements:

• Minimum 1 year of home care intake experience
• Understanding of MLTC requirements and home care intake processes
• Experience with Medicare, Medicaid, or MLTC insurance preferred
• Strong communication skills with patients, families, employees, and referral partners
• Computer-efficient and comfortable learning new systems
• Highly organized, punctual, and detail-oriented
• Strong written and verbal communication skills
• Strong analytical, investigative, and critical thinking skills
• Self-motivated and able to work with minimal supervision
• Able to take initiative and follow up consistently
• Professional, reliable, and team-oriented

What We Offer:

• Competitive salary range of $20.00- $25.00 per hour
• Paid time off
• Sick days
• Paid legal holidays
• Health insurance offered
• Dental insurance offered
• Vision insurance offered
• Flexible Spending Account (FSA)
• Weekly direct deposit
• Daily pay available

Why Join Rockaway Home Care?

At Rockaway Home Care, we are dedicated to helping patients receive the care and support they need at home. Our intake team plays a key role in making that possible by guiding patients, families, and referral partners through the process with professionalism, compassion, and attention to detail. If you have home care intake experience and are looking to grow with a supportive team, we would love to hear from you.

Apply Today:

If you are a motivated and compassionate individual with a passion for home care intake, we invite you to apply for this exciting opportunity. Join our team and help make a difference in the lives of our patients and their families. Learn more about our company culture and benefits by applying today!

Apply today to join Rockaway Home Care as a Home Care Intake Specialist.