Job Description

Level Management Job Location Simpson Senior Services - BALA CYNWYD, PA 19004 Position Type Full Time Education Level High School Travel Percentage Road Warrior Job Shift Day Job Category Admin - Clerical

For more than 150 years, Simpson has met the changing needs and desires of Philadelphia area seniors from diverse backgrounds. A not-for-profit family of services, Simpson House, Simpson Meadows, Jenner’s Pond, Simpson Gardens I & II, and Simpson Midtown, as well as Simpson Home Care. Our loyal and long-term staff is full of caring professionals who truly love what they do.

Simpson provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our employees are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our employees.

Simpson is looking for a Home Care Coordinator to join our dynamic and seasoned team. If you are looking for a challenging opportunity to showcase your unique skills in the Personal Care industry, get in touch with us to discuss how you can join our team. Take a look at the details below for the position.

Home care service coordinator and administrative contact to deliver the highest quality of care to our clients for 3 communities in Philadelphia, Downingtown, and West Grove. This position performs a variety of tasks under the general guidance of the Home Care Director, including but not limited to scheduling, management of client care, communicating with clients and staff, staff supervision and general office duties.

• Scheduling
  • Create, implement, and maintain both care partner and client schedules.
  • Staff cases matched by clients' immediate needs and care plan, care partners' skills, experience, availability, and personality.
  • Manage and communicate staff schedules to ensure staffing is sufficient and meets client’s care plan
  • Manage and communicate client schedules to meet their immediate care needs and care plan.
  • Effectively communicate scheduling changes to care partner and client to ensure continuity in care and prevent disruption in service.
  • Provide caregiving services when needed to maintain schedule in accordance with client’s care plan.

• • Coordinate all assessments, new client service, and ongoing service to meet the needs of client.

• Administrative
  • Maintain accurate documentation including records in electronic medical record and scheduling platforms, billing and payroll hours, client care, staff performance and attendance.
  • Manage and maintain both care partner and client records in accordance with corporation and all homecare licensing requirements.
  • Assist with preparing client and staffing information for Department of Health licensing renewal survey.

• Staffing
  • Interview, onboard, orientate and train new staff members.
  • Communicate with Home Care Director regarding staffing needs to ensure client needs are met and promote growth of operation.

• Management of Staff
  • Recognize and reward good job performance and promote care partner recognition.
  • Participate in conducting performance reviews and disciplinary plans.
  • Manage corporate and department compliance as guided by policies.
  • Address employee and client satisfaction to effectively resolve complaints and incidents.
  • Escalate disciplinary action to Home Care Director.

• Caregiver Training
  • Orientate care partners to clients, their care plans, and their needs.
  • Assist with quarterly staff training meetings as organized by the Home Care Director.
  • Monitor status of mandated corporation and state regulated trainings for all homecare staff to ensure completion by deadlines.

• Client Assessments and Care Planning
  • Respond to all client inquiries for services.
  • Work with internal referral sources to assess needs and establish care for new clients.
  • Create, implement, and maintain care plans and care schedules to meet the needs of client

• Case Management
  • Communicate regularly with client, care partners, family, and interdisciplinary team regarding the client’s progress and needs.
  • Monitor client’s status and adjust care plans as needed based on client needs and level of function.

• • Participate in interdisciplinary care planning to promote the general health and welfare of clients.

• Collaboration
  • Participate as a member of the Simpson Communities Interdisciplinary Teams and Management Teams.
  • Maintain positive relationships with coworkers, clients, vendors, and referral sources.
  • Communicate needs, deficiencies, incidents, client changes, and staffing updates to Director of Home Care.

• Office Management
  • Promote a positive work culture that aligns with Simpson’s values of compassion, integrity, and respect.
  • Maintain an efficient, organized, and welcoming office for staff and guests.
  • Answers calls and take accurate referral/service requests and communicate with the director.
  • Maintain necessary office supplies.

Qualifications

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to stand, sit and walk for extended periods throughout the working day. Must be able to maintain balance, kneel, crouch, grasp, bend, pull and reach for extended periods throughout the working day. Must be able to perform repetitive motions for extended periods throughout the working day. Must be able to lift, push and/or pull a minimum of 50 lbs. Requires full use of gross and fine motor skills of the upper and lower extremities.

Equipment/tools/machines used in performance of this job:

General office equipment: computers, laptops, tablets, telephone, smart cell phone, calculator, copiers, fax, communication and pager equipment and presentation equipment such as projectors.

Education or Degree Required: High School Diploma or GED

Licenses, Certifications, Registrations: Valid Driver’s License, Proof of Valid Auto Insurance and Auto Registration, a clean PA DMV driving record and Reliable personal transportation. Pennsylvania Child Abuse History Clearance

Qualifications and Related

Experience:

• Home Care field experience (minimum 3 years)
• Care Coordinator and/or Scheduling experience in health care field (minimum 3 years)
• Leadership Experience (minimum 1 year)
• Proficient in computer skills including Microsoft Suite of products
• Be at least 21 years of age
• Must be able to work independently while adjusting daily job priorities to satisfy the changing needs of clients
• Travel between our Resource Center and Communities is required

Simpson Benefits (FT employees, Part-Time are eligible for some benefits)

• Compensation Based on Experience w/ Shift Differentials
• Health Plan (BCBS)
• Plans include access to MDLive virtual care.
• Dental Plans
• Vison
• 403(b) Retirement Plan w/matching
• Generous Paid Time Off (PTO) Plan
• Company Paid Life Insurance
• Company Paid AD&D
• Company Paid Long Term Disability
• Tuition Reimbursement
• Health Savings Account
• Flexible Spending Account
• Short Term Disability
• Pet Insurance
• Critical Illness
• Accident Insurance
• Hospital Indemnity
• Company Paid Holidays
• Employee Assistance Program

Simpson is proud to be an EOE employer M/F/D/V. We maintain a drug-free workplace. We do not discriminate in services or employment based on race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state, or local law.

Diversity, Equity and Inclusion at Simpson

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

As a business imperative, every person at Simpson has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values.

Our rich diversity makes us more innovative and more creative, which helps us better serve our residents and our communities.

COVID-19 and Influenza considerations:

Simpson is a Mandatory Influenza Vaccination Employer if you are offered employment proof of influenza vaccine is required (October-March) unless you request and receive an approved medical or religious exemption from Simpson. COVID-19 Vaccinations are suggested but not required at this time.

#INDHP1