Job Description

Home Building Claims Officer – RAA – Adelaide (Part time)

RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.

About the role

• Manage end-to-end Home Building claims (Direct to Builder), ensuring timely, accurate, and high-quality outcomes while delivering a positive customer experience
• Assess claims by interpreting policy coverage, evaluating quotes and reports, determining liability and settlements, and escalating complex or high-value cases where required
• Deliver strong member service by responding to enquiries, handling sensitive situations with care, and ensuring compliance with privacy, vulnerability, and service standards
• Maintain high quality and compliance standards by adhering to policies, regulatory obligations, procedures, and performance KPIs, while continuously improving capability through feedback and training
• Collaborate effectively with teams and stakeholders, supporting workload demands, contributing to a positive team culture, and upholding risk, safety, and operational responsibilities

About you

• Experience in claims, contact centre, or similar high-volume, customer-focused environments, with the ability to manage enquiries, resolve issues, and operate effectively within structured processes
• Strong critical thinking and decision-making ability, using multiple data points and experience to form sound recommendations
• Excellent written, verbal, and interpersonal communication skills to effectively engage stakeholders
• Highly organised with strong attention to detail, ensuring accuracy and quality in outputs
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careerssite.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation

Join us. Let’s care for tomorrowwww.allianz.com.au/careers